Jr Track 1 User Guide

welcome

WELCOME!

Hello! And welcome to the COSMO family! We’re so excited that you’re here with your COSMO JrTrack Smartwatch – we hope you love it! Like most technology products, getting your watch setup and customized to you will take a few steps. We’ve included this user guide to get you started. If you have additional questions or run into any problems, please give us a call. Our support team will gladly help

CUSTOMER SUPPORT

(877) 215-4741 | support@cosmosmartwatch.com

Watch Basics

WATCH BASICS

Wake and unlock To preserve battery, the watch screen will go to sleep when inactive. To wake up your watch, hit the power button on the right side. To use the watch, swipe right. Keep swiping right to access all apps within the watch.

Return to home To get out of any watch app, hit the circle at the bottom of the watch face. It will take you “backwards.”

Make calls To make calls, select Contact. Choose the name or picture of the desired person. Select video or phone call and then connect.

Send messages To send a message, select Chat. Choose the desired contact and begin chatting. You can either send a message with emojis or send an audio message recording

Watch Basics

Adjust volume You can adjust either the ringtone volume or the alarm volume. On the watch, go to Settings. Scroll down to either the alarm or ringtone volume. Adjust to desired level.

Camera On the watch, scroll to Camera. The watch will take any front-facing picture. To review your photos, go to the Album.

Alarm, Timer, and Stopwatch Set an alarm, timer, or stopwatch by selecting the Clock. Adjust as desired.

SOS SOS immediately contacts the parent administrator. To activate on the watch, hit the power button twice. A 30 second recording will automatically begin.

Upon activation, the parent app will receive an immediate notification of the watch’s location and its SOS status. After 30 seconds, an audio of the situation will come through. Upon receive an SOS alert, you can immediately call/video with your child, see his/her location on the map, or hit Photos and take a remote picture to ensure safely.

Watch Basics

Factory reset the watch

To return the watch to its original factory settings, follow these steps:

1. Tap the watch screen
2. Quickly press the power button 3 times
3. Swipe up and select Reset
4. Tap Factory Data Reset
5. Tap Options
6. Tap Reset Phone
7. Tap Options
8. Tap Erase Everything
9. Wait for the watch to restart

Unbind the watch

If you want to make someone else the watch Admin, you will need to unpair the watch

from your phone. You also need to do this after performing a factory reset.

1. In the parent app, go to Settings.
2. Select Watch Information.
3. Tap Reset (iOS) or Unbind (Android). You’ll be prompted to scan the QR code again.
4. Using the phone of the person who you want to assign as the admin, tap scan and scan the QR code on the back of the watch.

TROUBLESHOOTING

TROUBLESHOOTING GUIDE

Watch won’t turn on We try to send your watch with some battery but if it isn’t working out of the box, try charging the watch for 3-4 hours to give it a full charge. You will know that the watch is charging when you hit the power button on the right and see a “battery charging” icon appear on the watch face.

Watch won’t connect to cellular service

1. You’ll know your watch is connected to cellular data when you see the 4G icon in the top left next to signal bars.
2. Make sure roaming is on and the APN is set to mobilenet. Go to Settings > Mobile Networks > APN. Select mobilenet (if not selected). In the popup, tap Use.
3. If you’ve just opened a brand-new watch, it may need some time to connect to your local cellular tower. Put the watch on its charger and give it several hours to charge and to try to find the tower.
4. If the watch has not connected on its own, try restarting the watch with a full shutdown and power of

Watch Basics

Video calls aren’t working Video calls are limited to 5 minutes in order to preserve the watch battery. If you’ve recently made a video call, allow the watch to cool down and reset before trying again.

GPS tracking isn’t accurate Accuracy depends on which method is used to report the location. When outside in an open area, the accuracy is between 5-10 meters. When indoors or within an urban area and connected to Wi-Fi, the accuracy is between 50-100 meters. The accuracy of Location Based Tracking (LBS), which triangulates the watch’s position by using cell towers, is between 500-2000 meters. LBS is only used when both GPS and WiFi are not available.

Watch is getting calls from strangers Limiting calls to known numbers is a setting. To limit calls, select Settings on the bottom right of the app. Select Call Limit. Turn on Protect from Stranger Calls.

The watch isn’t getting calls Ensure that the app is set up with your child’s watch number. From the App, go to Settings. Select Watch User Information. Confirm the phone number entered matches the number that was assigned to your child’s watch.

TROUBLESHOOTING

TROUBLESHOOTING GUIDE

Additionally, there are two settings that may prevent calls:

1. If the Block Strangers function is activated, the watch will refuse calls from any number that is not in the Contact List
2. Class Mode disables incoming calls.

Tracking History is incomplete

1. When indoors without Wi-Fi or in a remote place outdoors lacking a strong signal, the watch cannot access the location report, and the position tracking will show as a straight line.
2. Check your Set Tracking setup. (Open app > Settings > Set Tracking). The location is not reported outside the set time interval. Manual positioning is available by tapping the map in the home screen.

The watch time is incorrect To change the time zone on the watch, go to Settings > Time Zone. Select this option if you want the watch to automatically sync with your time zone. The watch will begin relying on the local cell tower for the time. If the watch moves between time zones, the time will automatically update. To manually update, select the time zone you’d like.

Watch Basics

I’m not seeing my child’s calls, messages, etc. To ensure that you get immediate notification of calls, messages, SOS, or video requests from your child, go to your phone settings. Find notifications. Select the COSMO Watch App. Turn on notifications and then customize with sounds or badges.

I’m getting constant notifications of my child’s location This is a customizable setting. Within the app, select Settings. Select Tracking Setup. Customize this setting to your desired frequency.

My issue isn’t listed here Our Customer Support Team is standing by and ready to help! Please call us at (877) 215-4741 or email support@cosmosmartwatch.com. Available Mon-Fri, 9AM-6PM ET

CUSTOMER SUPPORT

(877) 215-4741 | support@cosmosmartwatch.com

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CUSTOMER SUPPORT

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