No. If you return your watch, you still need to cancel your plan by reaching out to the support team at support@cosmotogether.com.
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Cancellations & Returns
We're sorry to see you go! We're here to help with any questions or concerns. If you need technical support or have questions about your plan, please reach out!
- (877) 215-4741
- support@cosmotogether.com
If you are no longer interested in continuing to use your device/service with COSMO, please review our cancellations and returns policy below and proceed with the steps outlined.
Cancel & Return Policy
Money Back Guarantee
- COSMO offers a 15 day money back guarantee from the point of device activation. Customers have this full period to test their device(s) and reach out to COSMO to submit a request for cancellation/return.
- Requests for refunds on COSMO Mobile service plans cannot be honored beyond this window and are subject to the terms of the contract that you signed up under.
- Devices must be in good working order and in original packaging to initiate a return and receive full refund within 30 days of delivery.
Amazon, Buy with Prime, or Walmart Returns/Cancellations
- Device returns to Amazon, Walmart, etc. are subject to each provider's return window/policy. You must initiate a device return from the provider where you purchased your watch.
- Returns to Amazon or Walmart do not automatically initiate cancellation of your COSMO Mobile service plan. You must follow the additional steps outlined below in order to request cancelation of service.
- Any requests to cancel service beyond the 15 Day Money Back Guarantee window will be subject to the full contract costs as agreed to.
Cancellation Review
Requests for cancellation/return will be based on this policy and may require review for policy compliance before acceptance.
See our full terms and conditions here.
Start a Return
Where did you buy your device?
Step 1: Return your watch to Amazon
Since you purchased your watch through Amazon, that's where you'll return it. Returning your device does not automatically cancel your plan.
Step 2: Cancel your plan
Log in to our Parent Portal below to request plan cancelation (subject to standard contract and policy terms)
Step 1: Return your watch to COSMO
Since you purchased your watch through our Website, that's where you'll return it. Returning your device does not automatically cancel your plan.
Step 2: Cancel your plan
Log in to our Parent Portal below to request plan cancelation (subject to standard contract and policy terms)
Step 1: Return your watch to Amazon
Since your watch was shipped from Amazon, that's where you'll return it. Returning your device does not automatically cancel your plan.
Step 2: Cancel your plan
Log in to our Parent Portal below to request plan cancelation (subject to standard contract and policy terms)
Step 1: Return your watch to Walmart
Since you purchased your watch through Walmart, that's where you'll return it. Returning your device does not automatically cancel your plan.
Step 2: Cancel your plan
Log in to our Parent Portal below to request plan cancelation (subject to standard contract and policy terms)