How does setup work?

Step 1


Unbox your watch, charging cable & quick start guide! Then purchase your COSMO Mobile Membership service plan by clicking “Activate now”.

Pro Tip: After activating your plan, your watch may require a few restarts in order to establish connection for the first time (this is normal!)

Activate Now
Step 2

Download the parent app

Download the COSMO: Mission Control parent app and create your admin account.

Step 3

Pair your watch

Pair your new watch with the Mission Control parent app and set up a profile for your child!


How long does activation take?

You'll activate your watch's SIM card by purchasing a COSMO Mobile service plan with unlimited talk, text, and data.

Activation generally takes just a few minutes but could take up to an hour. Please be sure to:

  • > Press "Activate my plan" after checking out with your COSMO Mobile plan.
  • > Restart your device several times if service is not recognized when starting up your watch (this is normal!)

Please reach out to our support team with any questions:

How do I activate multiple devices?

Each JrTrack watch requires it's own separate line/activation. You’ll activate one device at a time. Once you’ve activated the first watch, you’ll see the option to activate another watch.

What do I get with a COSMO Membership?

Every COSMO Mobile membership includes:

  • > Unlimited talk, text, and data
  • > Mission Control parent app access
  • > All JrTrack features including calling, messaging, GPS tracking, etc.
  • > 15-day money back guarantee.
How to I set up features on my JrTrack watch?

We have an easy-to-follow step by step guide to help you get set up in no time. Check out our JrTrack quickstart guide to learn about setting up the most popular features!

How do I manage my membership?

If you have questions about your membership, need to make any changes to plans or billing, or would like to cancel your service plan, please contact our customer support team for assistance:

> Email:

> Phone: 877-215-4741 9am-6pm EST Monday-Friday.