If you experience any issues with your watch, there are a few simple steps that help most customers!
Give the below steps a try first. If you continue to experience issues, please contact our Customer Service team!
1) Restart Your Watch: Hold the power button on the side of the watch for 5 seconds and tap “Restart”. This is the most common issue fix!
2) Turn Wi-Fi On: On the watch, swipe right to Settings (gears icon) and select Wi-Fi from the menu to toggle “On”. This often helps improve GPS location accuracy!
3) Make Sure SIM is Properly Inserted: On the watch, check the upper left corner of the home screen to see if there is a SIM card symbol with a dash through it. If so, find a small screwdriver and remove the panel on the left side of the watch. Push the SIM card in to dislodge, then push in again and listen for a ‘click’ to make sure it is properly inserted.
4) Make Sure Your Watch is Up-To-Date: On the watch, swipe right to Settings (gears icon) and select Updates. If a software update is available select Download and Install Now to update to the latest version.