COSMO
Support

If you're looking for a little help, you're in the right place. Find all the resources you need to keep you connected right here.

User Guide

User Guide

Start here for everything you
need to know about your
COSMO JrTrack.

Find Answers

Find Answers

Looking for something specific? Get
answers through our comprehensive
knowledge base.

FAQ's

FAQ's

Get quick overviews and
answers to common COSMO
questions with our FAQs.

Need Help Getting Started?

Need Help Getting
Started?

Visit the COSMO Activate page for
everything you need to start your JrTrack
journey!

COSMO Watch Activation
Need Help with Features?

Need Help with
Features?

Easy! Check out our helpful videos
for quick set-up tutorials on all the
JrTrack features.

Do I Have a JrTrack 1 or 2?

Do I Have a
JrTrack 1 or 2?

A quick guide to make sure
you get the right answers for
the right device.

Can I Upgrade to JrTrack 2?

Can I Upgrade to
JrTrack 2?

Yes! Learn about our simple
trade-in upgrade program that's
good for you and for our planet.

JrTrack 1

JrTrack 1

  • - Duo-tone watch strap
  • - Colored case & power button
  • - Angled buckle
JrTrack 2

JrTrack 2

  • - Monotone watch strap
  • - Gray power button
  • - Rounded buckle

Frequently Asked Questions

Do I need a SIM Card?

Nope, you're already set! Every JrTrack 2 comes with a SIM Card Pre-Installed.

How many contacts can I add?

You can add up to 30 contacts on JrTrack 2.

How often does the location update?

You can choose location to update every 15, 30, 45, or 60 minutes in the Mission Control app settings for your device.

What does SOS Mode do?

SOS mode is made to give parents and guardians peace of mind. With two taps of the power button on the watch, the JrTrack 2 will automatically call the designated parent phone and begin live location updates every 30 seconds for the next 15 minutes.

Is the watch waterproof?

JrTrack 2 is rated as IP67 Water-Resistant. Spills, splashes, and rain are no problem! However, take off the watch before swimming or bathing.

Which network does this work with?

JrTrack 2 is powered by AT&T's nationwide network.

What should I try if my watch isn't connecting?

JrTrack 2: Please review the following steps to check and make sure you are set up correctly for best connection with your JrTrack 2:

1) Confirm that you have finished activating and pairing the device with the COSMO: Mission Control parent app (Note: first-generation JrTrack 1 watches use a separate app. Confirm that you have set up your JrTrack 2 as outlined on the Activate page.)

2) On the Mission Control app, please go to My Account and verify that the phone number listed there is the parent phone number not the watch phone number. If incorrect, the phone number can be edited on this page directly.

3) When pairing the watch to the parent app, the app asks for the watch IMEI number (located on the back of the watch) as well as the watch's number. Please ensure you have used the watch phone number not the parent/guardian phone number. If the wrong number was used, navigate to Map View, select the device/contact at the top and then the small gear icon to the right, Device Settings, and tap "Remove device from app." Then simply re-pair the device with the correct number! (see step #2 on our Activate page.)

4) On the home screen of the watch, please verify the watch has signal and there is no X or / over the signal triangle in the top right-hand corner.

5) On the watch, go to Settings > Support and look for a green light next to Internet and Server. If you don’t see a green light, that may indicate a network coverage issue.

6) If you have checked (1) through (5) above and still have issues, try resetting the watch, wait for 60 seconds and then try calling and texting to/from the watch. If that doesn't work we'd be happy to troubleshoot over the phone or email. Please visit our Support Page for more details.

Still looking for Answers?

Our friendly customer service team is ready to help! Send us an email, or call any day 9am - 6pm EST.

Send us an Email

What device do you have?

Submit a Ticket

Submit a ticket to our Customer Service
team through our portal. You can check on
the status and easily stay updated.

Give us a Call

COSMO Support
(877) 215-4741
Hours: Monday - Sunday
9:00am - 6:00pm EST

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