1) First, be sure to try restarting your watch at least 2-3 times after purchasing and activating a COSMO Mobile service plan (you may need to wait a minute in between restarts). Multiple restarts can sometimes be required to establish a successful cellular connection after activation.
2) Check out our helpful connection troubleshooting guide HERE.
3) If you continue to experience issues, please reach out to our Support team at support@cosmotogether.com
Great question! We have a helpful quick-start guide with easy to follow instructions for all our most popular features, including:
- Adding approved contacts & guardians
- Setting up GPS SafeZones
- Enabling 9-1-1 & SOS Mode
- Scheduling School Mode
- Adding custom preset messages
- Customizing your JrTrack watch
There are two types of people that can communicate with your child's JrTrack, each with different permissions. You can set anyone as either a contact or a guardian.
Contact: Calling + Texting*
Guardian: Calling, messaging, & location permissions
* Texting contacts is only available for JrTrack 3. JrTrack 2 SE & older models require people to be added as Guardians for messaging, and can only message the watch through the Mission Control app.
Try toggling WiFi "ON" in your JrTrack settings to help provide the most accurate GPS location. While your watch does not actually need to be connected to any wifi network, simply having the setting enabled helps to provide an additional signal that will more accurately pinpoint location.
JrTrack comes with a SIM card pre-installed, and you'll set up service directly through COSMO's website! Visit the activate page to purchase a plan and get your watch connected.
Your JrTrack watch updates location on the Mission Control parent app in set intervals. By default, location is set to auto-update every 30 minutes.
You can adjust this setting in the Mission Control parent app by going selecting your device in the app > tapping the grey gear icon above the map > select Device Settings. Select location updates every 15, 30, 45, or 60 minutes.
Pro tip: Setting less frequent location updates helps extend your device's battery life. You can always tap "Refresh" below the map view any time to get the current location.
SOS Mode allows your child to discreetly notify you in case of need by double-tapping the power button on their watch.
When activated, SOS Mode will immediately send an alert to the main parent app account holder. It does not notify emergency services or call 911. It will begin updating location every 30 seconds for the next 15 minutes. Calls will also not ring & will automatically be answered so you can know what's going on.
On your watch, swipe to Settings (gray gears icon) > tap Device > Call Options > Emergency Calling.
- When enabled: your child will see "9-1-1" as a call option in their calling app contact list (any 9-1-1 call will require a double-confirm and 5 seconds to cancel the call).
- When disabled: your child will not see or be able to call 9-1-1.
