Frequently asked

About COSMO
What is COSMO?
COSMO Technologies is a Denver-based, venture-backed family tech company on a mission to bring families closer together. We're passionate about building better solutions that keep kids safe and families connected. COSMO was founded in 2020; since then we've become a leading company designing and manufacturing electronic devices and software solutions specifically for kids and families, like our award winning COSMO JrTrack kids smart watch. We’re dedicated to building a better future and giving families connection, safety, and peace of mind.

Why are we passionate about family tech?

Today, there’s a growing crisis for families and kids when it comes to technology: too much of the wrong kind of tech, too fast. There's worrying data over mental health and childhood developmental as well as plummeting trend lines on the time kids spend outside and with friends. None of that is to mention the dangers of exposure to explicit content, cyberbullying, and more. The problem is that our kids are being exposed to addictive and manipulative devices and platforms at earlier and earlier ages. Too often, parents and caregivers feel like it's "all or nothing" when it comes to connective technology and kids. 

We're passionate about building a world where kids can be kids again. Where families take back the neighborhood and playing till the street lights come on isn't old fashioned. A world where kids feel safe, parents feel confident, and families are always together. Can family tech really do all that? We think so.

The problem is that families simply haven't had the right step-by-step solutions to both keep kids safe and help them thrive  in a digital world. That's why we're building an entirely new kind of technology from the ground up - an ecosystem designed specifically for the unique needs of kids and parents. That’s #BetterTech for families: a simpler, smarter, more thoughtful kind of technology that changes everything.

How can I get involved with COSMO?

We'd love for you to join the mission! We’re building an amazing team of passionate parents, advocates, educators, and more. Want to join us and help safely connect kids & families? 

- Join our COSMO Advocates affiliate program. You'll earn every time you help families discover safe tech for kids!

- Reach out about partnerships! We love partnering with schools, churches, communities and more for special offers & programs.


Visit our Join the Mission page to learn more and get in touch!

Has COSMO been covered in the news? 

Does COSMO have good reviews?

JrTrack

Is JrTrack waterproof? 

JrTrack 3 provides upgraded IP68 water resistance for up to 1.5 meters. We still strongly recommend avoiding full submersion for best performance!


JrTrack 2 is not waterproof, however it is IP67 water resistant. It's safe from dirt, dust, sweat, and light splashes (think rain, hand washing, etc.). Just avoid taking your JrTrack 2 swimming or bathing.

How does JrTrack compare to other kids smartwatches?

We built JrTrack to be the best kids smartwatch with the best combination of features, coverage, safety, and affordability! It's why we've been named a top buy for families from Safewise, Smartwatches.org, Fatherly, ParentMap and more!

- Most Safety: JrTrack has the most safety features of any kids smartwatch, including Approved Contact Management, SOS Alerts, Custom SafeZones, and Emergency Calling capabilities.
- Most Security: COSMO offers families top-level data security on our propriety & encrypted close-ecosystem - so your data stays yours.
- Most Coverage: COSMO's Family-Safe Nationwide network provides reliable coverage across the US. And with JrTrack 3, equipped with and FlexSIM technology, your watch has optimized signal coverage across all major networks!
- Most Affordable: At COSMO we believe in serving families with a price that makes sense. You. won't find a kids watch with all the connection, safety, GPS, and fun features for less. Period. Plus COSMO service plans start at just $9.99!

What does JrTrack do? 

JrTrack is a fully parent-administered, stand-alone wearable phone with its own phone number! With JrTrack, your child can call, text, send photos to trusted contacts that parents approve in the companion Mission Control app. It also has a GPS Tracker built in, so you can view their location anytime and set custom SafeZone alerts on the Mission Control app. Other features include a step counter / pedometer, timer/stopwatch, reminders, ringtones, wallpapers, and more!

What age is JrTrack for? 

The JrTrack smartwatch is perfect for kids between the ages of 6-12. It’s the safer, smarter first device for staying connected and introducing your kids to tech one step at a time.

Does JrTrack have social media, games, or internet?

Nope! JrTrack has no games, no app store, no open internet, and definitely no social media. It's a kids perfect first device! 

How many contacts can JrTrack hold?

JrTrack can currently hold 100 parent-approved contacts. Parents can add two types of approved contacts:


Contacts: Calling + Texting*

Guardians: Can call, text, and use GPS tracking (must download the Mission Control parent app)

*Texting contacts is only available for JrTrack 3. JrTrack 2 SE & older models require people to be added as Guardians in order to message, and can only message the watch through the Mission Control app. 

Does JrTrack have 911 emergency calling?

Yes! JrTrack has the ability to call 911. You can turn this safety feature on / off in the settings of the device. To do this, open the JrTrack settings app on the watch, then tap "Device". Next, scroll down until you see "Enable 911 Calling" where you can enable or disable. When enabled, your child will see 911 as an option in their approved contact list. All 911 calls require a double confirmation before a call is placed.

Can I change the wrist bands on JrTrack?

Yes! Swapping wrist band colors is a fun way to customize your JrTrack! We offer two types of wrist bands: Active Fit silicone bands and Comfort-Fit woven velcro bands. All JrTrack wrist bands are compatible with JrTrack 1, JrTrack 2, JrTrack 2 SE, and JrTrack 3. 


Visit our JrTrack wrist bands page to see all the options as well as instructions for swapping bands.


What is included in the box with JrTrack?

When you order a JrTrack watch from COSMO, you’ll receive the following items included in the box:

- JrTrack Smartwatch with pre-installed SIM card

- The watch band (this is automatically included based on the watch color option you select)

- Charging cable

- Quick Start instructions

- 2 screen protectors

- Stickers!


Can I use COSMO with my phone?

You bet! You can use COSMO with any iOS or Android smartphone. The JrTrack kids smart watch is a standalone phone with it's own pre-installed SIM card and phone number that pairs with the Mission Control parent app, available for download on Android or iOS smartphones. To use COSMO, you'll simply purchase a COSMO Mobile Membership service plan to activate the SIM card in your JrTrack watch, then download the Mission Control parent app and pair with your JrTrack watch. With the app you can:
- Add approved contacts and guardians
- See and track live location
- Set custom SafeZones and alerts
- Adjust settings
- Set Class Mode times (limit watch functions to calling/SOS to prevent distractions)
- Set reminders & alarms


Memberships & Service

When do I purchase a COSMO Mobile Membership?

COSMO Mobile Membership plans are purchased once you receive your JrTrack watch. You'll need JrTrack in-hand to activate a plan, which connects your watch's SIM card with cellular service. 

Simply head to our Activate page, check out our full setup video guide, and follow the steps to get your watch activated with service! (also see our "How do I set up my JrTrack watch" FAQ below). After you've purchased a Membership, you can download the COSMO: Mission Control parent app to pair with JrTrack.

Why do I need a COSMO Membership to use my JrTrack watch?

You'll need to activate a COSMO Membership plan to enable your JrTrack's pre-installed SIM card and enable cellular service so you are connected with your child anytime, anywhere. The full set of COSMO JrTrack features (e.g. calling and GPS tracking) require this cellular service. COSMO offers a variety of different types of Membership plans for flexibility and affordability for any family budget (see details in the FAQ below).

How much does a Membership cost? 

We have COSMO Mobile Membership plans to fit any family! All plans include unlimited talk, text, and data. COSMO offers four different standard types of plans for flexibility and savings:

- Monthly Plan (3 month minimum term): $17.99/mo

- 6 Month Plan (prepaid): $14.99/month ($89.94 upfront)

- 1 Year Plan (prepaid): $12.99/month ($155.88 upfront)

- 2 Year Plan (prepaid): $9.99/month ($239.76 upfront)


Each new line requires a one-time low-cost $9.99 activation fee (compare at $25-$50 for most other carriers). And COSMO offers a 15 Day Money Back Guarantee so you can give it a try risk free and make sure COSMO is the right fit for your family!

Can I use JrTrack with other service providers like AT&T, Verizon, etc?

The COSMO JrTrack is a standalone phone with its own SIM card and phone number. You’ll purchase a COSMO Membership plan directly through COSMO to activate your watch’s SIM card with unlimited talk, text, and data. You are not able to add the watch to an existing phone plan with any provider (T-Mobile, AT&T, Verizon, etc.); each COSMO JrTrack requires its own unique Membership plan directly through COSMO.


You can purchase a COSMO plan and use the COSMO Mission Control app regardless of what phone (iPhone, Android, etc.) or service (AT&T, Verizon, T-Mobile, etc.) you have as a parent/guardian.


Does COSMO have a money back guarantee?

Yes! We're confident you'll love your COSMO experience. We offer a full 15 days risk-free from the point of device activation so you can make sure COSMO is the right fit for your family. All customers have 15 days to contact COSMO with any concerns or refund requests to guarantee a full refund. 


Please Note: For customers who may have purchased a watch through Amazon or Walmart, returning your device to these outlets does not automatically cancel your COSMO Mobile service plan. To learn more, please visit our Returns and Cancellation page with all details and next steps.

What is included in COSMO's Warranty?

Our standard warranty keeps you covered for any manufacturer or fundamental device malfunction issues for 1 Year from the point of purchase. 


Visit our Support Page to contact our friendly Customer Service Team if you have questions or need help.

What is covered in my COSMO Care insurance policy?

We get it - stuff happens (especially with kids!) That's why COSMO offers COSMO Care device insurance plans to all customers for a low monthly cost of just $2.99/month! Our COSMO Care plan includes:

-Comprehensive coverage for any lost, broken, or damaged device issues due to normal usage

- Extended warranty coverage beyond standard 1 year manufacturer warranty

- One free replacement watch per year


Visit our Support Page to contact our friendly customer service team if you have questions or need help.

Is COSMO available outside the United States?

COSMO watches are currently only sold in the US. 


With JrTrack 3 watches equipped with FlexSIM technology on a COSMO Mobile plan (also available on some JrTrack 2 SE devices), your watch will provide service in Canada and Mexico as well. We hope to expand to more countries soon!

Will I have coverage with COSMO?

COSMO Mobile plans keep you covered with our Family Safe Nationwide Network for reliable service in most areas. You will purchase a COSMO Mobile Membership plan directly through COSMO to set up service.  Please check Verizon and AT&T coverage maps for best guidance on service in your area. Service cannot be guaranteed in all areas. 

Does each JrTrack need it's own Membership/Service plan?

Yes, each JrTack watch is a standalone phone with its own SIM card requiring a separate line. You’ll need an individual membership/service plan for each JrTrack watch. You can always select our pre-paid 1 Year or 2 Year COSMO Mobile Membership Plans for more savings! 


Support

How do I setup my JrTrack watch?

Your JrTrack watch can be set up in three simple steps right out of the box!


1) Activate your COSMO Mobile cellular service plan

Your watch comes with a pre-installed SIM card. Simply visit our Activate page, enter your device IMEI number, and select the plan that fits your needs.

 > Pro Tip: You may need to restart your device a few times after activating your plan in order to successfully establish cellular connection for the first time. This is normal!


2) Download the Mission Control app

After activating your plan, download the Mission Control parent app to your phone (available on iOS or Android) and set up your account-holder profile.


3) Pair your JrTrack watch to the Mission Control app

Follow on the on-screen instructions (in-app and on the watch) to pair your JrTrack watch with the Mission Control app and set up your child's profile. 


Check out our step-by-step activation tutorial video and quick-start feature set up guide for everything you need to get up and running!


What are COSMO Support hours?

Out team of support pros are ready to help with any questions or concerns you might have! Send us an email at support@cosmotogether.com or give us a call at 877-215-4741.


- Standard Hours: 9am - 6pm EST Monday-Friday

How can I reach support? 

We're here to help! Feel free to reach out if you have questions about your watch, managing your service plan, technical troubleshooting issues, or anything else! 


You can reach our friendly support team two ways:


- Email: support@cosmotogether.com (best for general questions, technical needs, and troubleshooting)

- Phone: 877-215-4741 (9am-6pm Eastern Time, Monday-Friday. Best for updating account info, billing details, etc.)

What if I don't receive an 8-digit pairing code?

If you don't receive an 8 digit code when pairing your watch to the parent app, simply restart the watch and try again. If continue to experience issues, please contact our Support team for help!

How long does shipping take?

We offer two shipping options:

- Standard Shipping: Generally delivers in 5-9 days (FREE)

- Expedited Shipping: Generally delivers in 4-5 days ($8.99)

We also have the option to buy with Amazon prime directly from our website for free 2-day shipping! (Prime Membership required).

Plans & Service Management
How do I manage my COSMO Mobile Membership plan & payment details?
You can reach out to our friendly Customer Support team any time for questions related to your plan. We can help you with plan management questions or concerns such as:
- Changing/updating your plan
- Plan renewal and billing
- Updating payment methods

Please contact our team via support@cosmotogether.com or call 877-215-4741 (M-F 9am-6pm EST)

Can I pause my COSMO service?

Unfortunately, you are not able to pause your service. We offer low-cost and flexible options for COSMO Mobile Membership plans starting at just $9.99/month (prepaid).

Please reach out to our team at support@cosmotogether.com for questions about managing your plan. You can also review our Returns & Cancellations page.

How do I cancel my COSMO Membership service plan? 

We’re sorry to see you go! You can easily submit a request for cancellation on our Returns & Cancellations Page. All return and cancellation requests are subject to the contract terms agreed to at the point of activation. COSMO is unable to refund plan costs beyond the 15 Day money back guarantee period.


Please Note: Returning your COSMO watch to Amazon or Walmart DOES NOT automatically cancel your service plan. You must contact COSMO to cancel your service plan.


When your service plan is canceled, you will receive confirmation of cancellation from COSMO.


What is COSMO’s refund policy?

COSMO offers a 15-Day Money-Back-Guarantee - so you can try out your new watch for over two weeks to make sure it’s the right fit for your family! The 15-Day period begins from the point of purchasing and activating your COSMO Membership plan*. In order to receive a refund, you must reach out to COSMO before the end of the 15 day period. Simply send us an email at support@cosmotogether.com or visit our Returns & Cancellations page.


*For customers who purchased a plan at the same time as a device via a special offer, the 15 day money back guarantee window begins at the point of device delivery.

What is COSMO’s return policy?

Purchased from COSMO’s website: In order to receive a full refund, you must contact COSMO within the 15-Day Money Back Guarantee period (see above FAQ). Outside of this widow, we are unfortunately unable to offer refunds on contracts, however you are able to return your device free of charge at any time. To request a return, simply reach out to our Support team at support@cosmotogether.com. 


Purchased from Amazon or Walmart: You may request a return and refund of your device only based on Amazon’s/Walmart’s standard return policies (generally 30 days). Please Note: In order to receive a full refund on your COSMO Mobile Membership plan & device, you must still contact COSMO within the 15-Day Money-Back-Guarantee period. While you may be able to return your device for a full refund for 30 days via Amazon’s/Walmart’s standard policies, please ensure you contact COSMO within our 15 day trial period in order to request a refund for your service plan.


Visit our Returns & Cancellations page for full details and next steps.

What if I don’t want to continue my service at the end of my contract?

Please contact COSMO Support at least 7 days in advance of your plan renewal. Please note that if you request cancellation after your contract renewal date, we are unable to refund you the current month of service. Your plan will continue to bill as agreed to when you signed up until you submit a cancellation request.


Our team is here to help! If you have any questions or concerns about your account, please contact our team via support@cosmotogether.com or call 877-215-4741 (M-F 9am-6pm EST)