JrTrack 2 is not waterproof, however it is IP67 water resistant. It's safe for light rain and handwashing, but don't take the watch swimming or in the shower.
Frequently asked questions
About COSMO
Why are we passionate about family tech?
How can I get involved with COSMO?
We'd love for you to join our cause! We’re building an amazing team of passionate parents, advocates, educators, and more. Want to join us and help safely connect kids & families? Visit our Join the Mission page to learn more about our COSMO Advocates affiliate program and how you can earn income by spreading the word. We also love hearing from schools, churches, and other types of groups to explore partnerships of all kinds!
Has COSMO been covered in the news?
We’re thrilled that the story and mission of #bettertech for families is spreading! COSMO has been featured as a best product in Safewise, Fatherly, Smartwatches.org. We’ve also been featured in New York Times Wirecutter, Denver 7, Into Tomorrow, and more.
Does COSMO have good reviews?
Yes! You can check out customer reviews on our Reviews Page and on Trustpilot! Also, COSMO’s JrTrack 2 Kids Smartwatch has been named a top kids smartwatch by Fatherly, Safewise, Smartwatches.org and others!
JrTrack
Is JrTrack waterproof?
JrTrack 2 is not waterproof, however it is IP67 water resistant. It's safe from dirt, dust, sweat, and light splashes (think rain, hand washing, etc.). Just avoid taking your JrTrack 2 swimming or bathing.
JrTrack 3 provides upgraded IP68 water resistant for up to 1.5 meters. We still strongly recommend avoiding full submersion for best performance!
How does JrTrack compare to other kids smartwatches?
What does JrTrack do?
What age is JrTrack for?
The JrTrack smartwatch is perfect for kids between the ages of 6-12. It’s the safer, smarter first device for staying connected and introducing your kids to tech one step at a time.
What is the difference between JrTrack 2 and JrTrack 3
We're thrilled to release our all-new JrTrack 3 during fall 2023. JrTrack 2 and JrTrack 2 SE users will continue to receive software updates for the latest and greatest features, however JrTrack 3 provides a few exciting updates and upgrades:
- More memory: JrTrack 3 has upgraded 8GB of memory for more storage (pictures, videos, etc.)
- Upgraded camera: JrTrack 3 has an enhanced 2MP front-facing camera for improved resolution.
- Upgraded SIM: All JrTrack 3 watches are equipped with our new FlexSIM technology (some JrTrack 2 SE users may have this optimized SIM depending on date purchased)
- Upgraded water resistance: JrTrack 3 has more durable IP68 water resistance rating up to 1.5 meters (around 5 feet). JrTrack 2 is rated IP67 only for light splashes, seat, etc.
Does JrTrack have social media, games, or internet?
Nope! JrTrack has no games, no app store, no open internet, and definitely no social media. It's a kids perfect first device!
How many contacts can JrTrack hold?
JrTrack can hold up to 10 parent-approved contacts. Parents can add two types of approved contacts:
- Contacts: Can only call the watch (no location tracking or texting)
- Guardians: Can call, text, and use GPS tracking (must download the Mission Control parent app)
COMING SOON: JrTrack 3 users will have our True Texting feature to be released late 2023/early 2024. This will allow texting from the watch to any approved contact (not just Guardians) and true SMS/MMS directly to/from your normal phone texting app!
Does JrTrack have 911 emergency calling?
Yes! JrTrack has the ability to call 911. You can turn this safety feature on / off in the settings of the device. To do this, open the JrTrack settings app on the watch, then tap "Device". Next, scroll down until you see "Enable 911 Calling" where you can enable or disable. When enabled, your child will see 911 as an option in their approved contact list. All 911 calls require a double confirmation before a call is placed.
Can I change the wrist bands on JrTrack?
Yes! Swapping wrist band colors is a fun way to customize your JrTrack! We offer two types of wrist bands: Active Fit silicone bands and Comfort-Fit woven velcro bands. All JrTrack wrist bands are compatible with JrTrack 1, JrTrack 2, JrTrack 2 SE, and JrTrack 3.
Visit our JrTrack wrist bands page to see all the options as well as instructions for swapping bands.
What is included in the box with JrTrack?
When you order a JrTrack watch from COSMO, you’ll receive the following items included in the box:
- JrTrack Smartwatch with pre-installed SIM card
- The watch band (this is automatically included based on the watch color option you select)
- Charging cable
- Quick Start instructions
- 2 screen protectors
- Stickers!
Can I use COSMO with my phone?
Memberships & Service
When do I purchase a COSMO Mobile Membership?
Why do I need a COSMO Membership to use my JrTrack watch?
How much does a Membership cost?
We have COSMO Mobile Membership plans to fit any family! All plans include unlimited talk, text, and data. COSMO offers four different standard types of plans for flexibility and savings:
- Monthly Plan (3 month minimum term): $17.99/mo
- 6 Month Plan (prepaid): $14.99/month ($89.94 upfront)
- 1 Year Plan (prepaid): $12.99/month ($155.88 upfront)
- 2 Year Plan (prepaid): $9.99/month ($239.76 upfront)
Each new line requires a one-time low-cost $9.99 activation fee (compare at $25-$50 for most other carriers). And COSMO offer a 15 Day Money Back Guarantee so you can give it a try risk free and make sure COSMO is the right fit for your family!
Can I use JrTrack with other service providers like AT&T, Verizon, etc?
The COSMO JrTrack is a standalone phone with its own SIM card and phone number. You’ll purchase a COSMO Membership plan directly through COSMO to activate your watch’s SIM card. You are not able to add the watch to an existing phone plan with any provider (T-Mobile, AT&T, Verizon, etc.); each COSMO JrTrack requires its own unique Membership plan directly through COSMO.
You can purchase a COSMO plan and use the COSMO Mission Control app regardless of what phone (iPhone, Android, etc.) or service (AT&T, Verizon, T-Mobile, etc.) you have as a parent/guardian.
Do you have a money back guarantee?
Yes! We're confident you'll love your COSMO experience. We offer a full 15 days risk-free from the point of device activation so you can make sure COSMO is the right fit for your family. All customers have 15 days to contact COSMO with any concerns or refund requests to guarantee a full refund.
Please Note: For customers who may have purchased a watch through Amazon or Walmart, returning your device to these outlets does not automatically cancel your COSMO Mobile service plan. Please contact Support@cosmotogether.com prior to initiating any returns.
What is included in COSMO's Warranty?
Our standard warranty keeps you covered for any manufacturer or device malfunction issues for 1 Year from the point of purchase.
Visit our Support Page to contact our friendly Customer Service Team if you have questions or need help.
What is covered in my COSMO Care insurance policy?
We get it - stuff happens (especially with kids!) That's why COSMO offers COSMO Care device insurance plans to all customers for a low monthly cost of just $2.99/month! Our COSMO Care plan includes:
-Comprehensive coverage for any lost, broken, or damaged device issues due to normal usage
- Extended warranty coverage beyond standard 1 year manufacturer warranty
- One free replacement watch per year
Visit our Support Page to contact our friendly customer service team if you have questions or need help.
Is COSMO available outside the United States?
COSMO watches are currently only sold in the US. With JrTrack 3 watches equipped with FlexSIM technology on a COSMO Mobile plan (also available on some JrTrack 2 SE devices), your watch will provide service in Canada and Mexico as well. We hope to expand to more countries soon!
Will I have coverage with COSMO?
Does each JrTrack need it's own Membership/Service plan?
Yes, each JrTack watch is a standalone phone with its own SIM card requiring a separate line. You’ll need an individual membership/service plan for each JrTrack watch. You can always select our pre-paid 1 Year or 2 Year COSMO Mobile Membership Plans for more savings!
Support
How do I setup JrTrack?
Your JrTrack takes just a few simple steps to get set up. After you purchase and receive your watch in the mail, here’s what you’ll need to do:
- Open the box and visit COSMO’s Activate page to get started (watch our helpful tutorial video for step-by-step instructions!)
- Create a COSMO account and follow the steps to purchase a COSMO Membership plan to activate the watch’s SIM card (you’ll need to do this step first).
- Once you purchase your COSMO plan, you’ll receive an email with the watch’s phone number. Save this number to your phone and keep it handy for the next step.
- Download the COSMO: Mission Control app, available on iOS and Android.
- Follow the in-app steps to pair your watch.
Once paired, you’re all set! You’ll set up one watch at a time, so go through the above steps for each individual watch you have. Feel free to reach out to our friendly support team for any questions at support@cosmotogether.com
How long does shipping take?
We offer two shipping options:
- Standard Shipping: Generally delivers in 5-9 days (FREE)
- Expedited Shipping: Generally delivers in 4-5 days ($8.99)
We also have the option to buy with Amazon prime directly from our website for free 2-day shipping! (Prime Membership required).
How can I reach support?
We're here to help! Feel free to reach out if you have questions about your watch, managing your service plan, technical troubleshooting issues, or anything else!
You can reach our friendly support team either by email (support@cosmotogether.com) or by phone at 877-215-4741 between 9am-6pm Eastern Time, Monday-Friday.
What if I don't receive an 8-digit pairing code?
If you don't receive an 8 digit code when pairing your watch to the parent app, simply restart the watch and try again. If continue to experience issues, please contact our Support team for help!
Plans & Service Management
Can I pause my COSMO service?
How do I cancel my COSMO Membership service plan?
We’re sorry to see you go! You can easily submit a request for cancellation on our Cancellations Page or by emailing us at support@cosmotogether.com.
Please Note: Returning your COSMO watch to Amazon, Walmart or COSMO DOES NOT automatically cancel your service plan. You must contact COSMO to cancel your service plan.
When your service plan is canceled, you will receive confirmation of cancellation from COSMO.
What is COSMO’s refund policy?
COSMO offers a 15-Day Money-Back-Guarantee - so you can try out your new watch for over two weeks to make sure it’s the right fit for your family! The 15-Day period begins from the point of purchasing and activating your COSMO Membership plan*. In order to receive a refund, you must reach out to COSMO before the end of the 15 day period. Simply send us an email at support@cosmotogether.com or visit our Cancellation page.
*For customers who purchased a plan at the same time as a device via a special offer, the 15 day money back guarantee window begins at the point of device delivery.
What is COSMO’s return policy?
Purchased from COSMO’s website: In order to receive a full refund, you must contact COSMO within the 15-Day Money Back Guarantee period (see above FAQ). Outside of this widow we are unable to offer refunds, however you are able to return your device free of charge at any time. To request a return, simply reach out to our Support team at support@cosmotogether.com.
Purchased from Amazon or Walmart: You may request a return and refund of your device only based on Amazon’s/Walmart’s standard return policies. Please Note: In order to receive a full refund on your COSMO Mobile Membership plan & device, you must still contact COSMO within the 15-Day Money-Back-Guarantee period. While you may be able to return your device for a full refund for 30 days via Amazon’s/Walmart’s standard policies, please ensure you contact COSMO within our 15 day trial period in order to request a refund for your service plan.
What if I don’t want to continue my service at the end of my contract?
Please contact COSMO Support at least 7 days in advance of your plan renewal. Please note that if you request cancellation after your contract renewal date, we are unable to refund you the current month of service. Your plan will continue to bill as agreed to when you signed up until you submit a cancellation request.
Our team is here to help! If you have any questions or concerns about your account, please contact our team via support@cosmotogether.com or call 877-215-4741 (M-F 9am-6pm EST)