Frequently asked questions

What is COSMO?
COSMO Technologies is a Denver-based, venture-backed family tech company on a mission to bring families closer together. We're passionate about building better solutions that keep kids safe and families connected. COSMO was founded in 2020; since then we've become a leading company designing and manufacturing electronic devices and software solutions specifically for kids and families, like our award winning COSMO JrTrack kids smart watch. We’re dedicated to building a better future and giving families connection, safety, and peace of mind.

Why are we passionate about family tech?

Today, there’s a growing crisis for families and kids when it comes to technology. Kids are losing their childhoods too fast. There's worrying data over mental health and childhood developmental as well as plummeting trend lines on time spent outside and with friends. None of that is to mention the dangers of early exposure to explicit content, cyberbullying, and more. The problem is that our kids are being exposed to addictive and manipulative devices and platforms at earlier and earlier ages. Too often, parents and caregivers feel like it's "all or nothing" when it comes to connection and technology with kids. 

We're passionate about building a world where kids can be kids again. Where families take back the neighborhood and playing till the street lights come on isn't old fashioned. A world where kids feel safe, parents feel confident, and families are always together. Can family tech really do all that? We think so.

The problem is that families simply haven't had the right step-by-step solutions to both keep kids safe and help them thrive  in a digital world. That's why we're building an entirely new kind of technology from the ground up - an ecosystem designed specifically for the unique needs of kids and parents. That’s #BetterTech for families: a simpler, smarter, more thoughtful kind of technology that changes everything.

How can I get involved with COSMO?

We'd love for you to join our cause! We’re building an amazing team of passionate parents, advocates, educators, and more. Want to join us and help safely connect kids & families? Visit our Join the Mission page to learn more about our COSMO Advocates affiliate program and how you can earn income by spreading the word. We also love hearing from schools, churches, and other types of groups to explore partnerships of all kinds!

Has COSMO been covered in the news? 

Does COSMO have good reviews?


Is JrTrack waterproof? 

JrTrack 2 is not waterproof, however it is IP67 water resistant. It's safe from dirt, dust, sweat, and light splashes (think rain, hand washing, etc.). Just avoid taking your JrTrack 2 swimming or bathing. 

JrTrack 3 provides upgraded IP68 water resistant for up to 1.5 meters. We still strongly recommend avoiding full submersion for best performance!

How does JrTrack compare to other kids smartwatches?

We built JrTrack to be the best kids smartwatch with the best combination of features, coverage, safety, and affordability! It's why we've been named a top buy for families from Safewise,, Fatherly, ParentMap and more!

- Most Safety: JrTrack has the most safety features of any kids smartwatch, including Approved Contact Management, SOS Alerts, Custom SafeZones, and Emergency Calling capabilities.
- Most Security: COSMO offers families top-level data security on our propriety & encrypted close-ecosystem - so your data stays yours.
- Most Coverage: COSMO's Family-Safe Nationwide network provides reliable coverage across the US. And with JrTrack 3, equipped with and FlexSIM technology, your watch has optimized signal coverage across all major networks!
- Most Affordable: At COSMO we believe in serving families with a price that makes sense. You. won't find a kids watch with all the connection, safety, GPS, and fun features for less. Period. Plus COSMO service plans start at just $9.99!

What does JrTrack do? 

JrTrack is a fully parent-administered, stand-alone wearable phone with its own phone number! With JrTrack, your child can call, text, send photos to trusted contacts that parents approve in the companion Mission Control app. It also has a GPS Tracker built in, so you can view their location anytime and set custom SafeZone alerts on the Mission Control app. Other features include a step counter / pedometer, timer/stopwatch, reminders, ringtones, wallpapers, and more!

What age is JrTrack for? 

The JrTrack smartwatch is perfect for kids between the ages of 6-12. It’s the safer, smarter first device for staying connected and introducing your kids to tech one step at a time.

What is the difference between JrTrack 2 and JrTrack 3

We're thrilled to release our all-new JrTrack 3 during fall 2023. JrTrack 2 and JrTrack 2 SE users will continue to receive software updates for the latest and greatest features, however JrTrack 3 provides a few exciting updates and upgrades:

- More memory: JrTrack 3 has upgraded 8GB of memory for more storage (pictures, videos, etc.)

- Upgraded camera: JrTrack 3 has an enhanced 2MP front-facing camera for improved resolution.

- Upgraded SIM: All JrTrack 3 watches are equipped with our new FlexSIM technology (some JrTrack 2 SE users may have this optimized SIM depending on date purchased)

- Upgraded water resistance: JrTrack 3 has more durable IP68 water resistance rating up to 1.5 meters (around 5 feet). JrTrack 2 is rated IP67 only for light splashes, seat, etc.

Does JrTrack have social media, games, or internet?

Nope! JrTrack has no games, no app store, no open internet, and definitely no social media. It's a kids perfect first device! 

How many contacts can JrTrack hold?

JrTrack can hold up to 10 parent-approved contacts. Parents can add two types of approved contacts:

- Contacts: Can only call the watch (no location tracking or texting)

- Guardians: Can call, text, and use GPS tracking (must download the Mission Control parent app)

COMING SOON: JrTrack 3 users will have our True Texting feature to be released late 2023/early 2024. This will allow texting from the watch to any approved contact (not just Guardians) and true SMS/MMS directly to/from your normal phone texting app!

Does JrTrack have 911 emergency calling?

Yes! JrTrack has the ability to call 911. You can turn this safety feature on / off in the settings of the device. To do this, open the JrTrack settings app on the watch, then tap "Device". Next, scroll down until you see "Enable 911 Calling" where you can enable or disable. When enabled, your child will see 911 as an option in their approved contact list. All 911 calls require a double confirmation before a call is placed.

Can I change the wrist bands on JrTrack?

Yes! Swapping wrist band colors is a fun way to customize your JrTrack! We offer two types of wrist bands: Active Fit silicone bands and Comfort-Fit woven velcro bands. All JrTrack wrist bands are compatible with JrTrack 1, JrTrack 2, JrTrack 2 SE, and JrTrack 3. 

Visit our JrTrack wrist bands page to see all the options as well as instructions for swapping bands.

What is included in the box with JrTrack?

When you order a JrTrack watch from COSMO, you’ll receive the following items included in the box:

- JrTrack Smartwatch with pre-installed SIM card

- The watch band (this is automatically included based on the watch color option you select)

- Charging cable

- Quick Start instructions

- 2 screen protectors

- Stickers!

Can I use COSMO with my phone?

You bet! You can use COSMO with any iOS or Android smartphone. The JrTrack kids smart watch is a standalone phone with it's own pre-installed SIM card and phone number that pairs with the Mission Control parent app, available for download on Android or iOS smartphones. To use COSMO, you'll simply purchase a COSMO Mobile Membership service plan to activate the SIM card in your JrTrack watch, then download the Mission Control parent app and pair with your JrTrack watch. With the app you can:
- Add approved contacts and guardians
- See and track live location
- Set custom SafeZones and alerts
- Adjust settings
- Set Class Mode times (limit watch functions to calling/SOS to prevent distractions)
- Set reminders & alarms

Memberships & Service

When do I purchase a COSMO Mobile Membership?

COSMO Mobile Membership plans are purchased once you receive your JrTrack watch. You'll need JrTrack in-hand to activate a plan, which connects your watch's SIM card with cellular service. 

Simply head to our Activate page, check out our full setup video guide, and follow the steps to get your watch activated with service! After you've purchased a Membership, you can download the COSMO: Mission Control parent app to pair with JrTrack.

Why do I need a COSMO Membership to use my JrTrack watch?

You'll need to activate a COSMO Membership plan to activate your JrTrack's pre-installed SIM card and enable cellular service so you are connected with your child anytime, anywhere. The full set of COSMO JrTrack features (e.g. calling and GPS tracking) require this cellular service. COSMO offers a variety of different types of Membership plans for flexibility and affordability for any family budget (see details in the FAQ below).

How much does a Membership cost? 

We have COSMO Mobile Membership plans to fit any family! All plans include unlimited talk, text, and data. COSMO offers four different standard types of plans for flexibility and savings:

- Monthly Plan (3 month minimum term): $17.99/mo

- 6 Month Plan (prepaid): $14.99/month ($89.94 upfront)

- 1 Year Plan (prepaid): $12.99/month ($155.88 upfront)

- 2 Year Plan (prepaid): $9.99/month ($239.76 upfront)

Each new line requires a one-time low-cost $9.99 activation fee (compare at $25-$50 for most other carriers). And COSMO offer a 15 Day Money Back Guarantee so you can give it a try risk free and make sure COSMO is the right fit for your family!

Can I use JrTrack with other service providers like AT&T, Verizon, etc?

The COSMO JrTrack is a standalone phone with its own SIM card and phone number. You’ll purchase a COSMO Membership plan directly through COSMO to activate your watch’s SIM card. You are not able to add the watch to an existing phone plan with any provider (T-Mobile, AT&T, Verizon, etc.); each COSMO JrTrack requires its own unique Membership plan directly through COSMO.

You can purchase a COSMO plan and use the COSMO Mission Control app regardless of what phone (iPhone, Android, etc.) or service (AT&T, Verizon, T-Mobile, etc.) you have as a parent/guardian.

Do you have a money back guarantee?

Yes! We're confident you'll love your COSMO experience. We offer a full 15 days risk-free from the point of device activation so you can make sure COSMO is the right fit for your family. All customers have 15 days to contact COSMO with any concerns or refund requests to guarantee a full refund. 

Please Note: For customers who may have purchased a watch through Amazon or Walmart, returning your device to these outlets does not automatically cancel your COSMO Mobile service plan. Please contact prior to initiating any returns.

What is included in COSMO's Warranty?

Our standard warranty keeps you covered for any manufacturer or device malfunction issues for 1 Year from the point of purchase. 

Visit our Support Page to contact our friendly Customer Service Team if you have questions or need help.

What is covered in my COSMO Care insurance policy?

We get it - stuff happens (especially with kids!) That's why COSMO offers COSMO Care device insurance plans to all customers for a low monthly cost of just $2.99/month! Our COSMO Care plan includes:

-Comprehensive coverage for any lost, broken, or damaged device issues due to normal usage

- Extended warranty coverage beyond standard 1 year manufacturer warranty

- One free replacement watch per year

Visit our Support Page to contact our friendly customer service team if you have questions or need help.

Is COSMO available outside the United States?

COSMO watches are currently only sold in the US. With JrTrack 3 watches equipped with FlexSIM technology on a COSMO Mobile plan (also available on some JrTrack 2 SE devices), your watch will provide service in Canada and Mexico as well. We hope to expand to more countries soon!

Will I have coverage with COSMO?

COSMO has you covered with our Family Safe Nationwide Network for reliable service in most areas. You will purchase a COSMO Mobile Membership plan directly through COSMO to set up service.  Please check Verizon and AT&T coverage maps for best guidance on service in your area.

Does each JrTrack need it's own Membership/Service plan?

Yes, each JrTack watch is a standalone phone with its own SIM card requiring a separate line. You’ll need an individual membership/service plan for each JrTrack watch. You can always select our pre-paid 1 Year or 2 Year COSMO Mobile Membership Plans for more savings! 


How do I setup JrTrack?

Your JrTrack takes just a few simple steps to get set up. After you purchase and receive your watch in the mail, here’s what you’ll need to do:

- Open the box and visit COSMO’s Activate page to get started (watch our helpful tutorial video for step-by-step instructions!)

- Create a COSMO account and follow the steps to purchase a COSMO Membership plan to activate the watch’s SIM card (you’ll need to do this step first).

- Once you purchase your COSMO plan, you’ll receive an email with the watch’s phone number. Save this number to your phone and keep it handy for the next step.

- Download the COSMO: Mission Control app, available on iOS and Android.

- Follow the in-app steps to pair your watch.

Once paired, you’re all set! You’ll set up one watch at a time, so go through the above steps for each individual watch you have. Feel free to reach out to our friendly support team for any questions at

How long does shipping take?

We offer two shipping options:

- Standard Shipping: Generally delivers in 5-9 days (FREE)

- Expedited Shipping: Generally delivers in 4-5 days ($8.99)

We also have the option to buy with Amazon prime directly from our website for free 2-day shipping! (Prime Membership required).

How can I reach support? 

We're here to help! Feel free to reach out if you have questions about your watch, managing your service plan, technical troubleshooting issues, or anything else! 

You can reach our friendly support team either by email ( or by phone at 877-215-4741 between 9am-6pm Eastern Time, Monday-Friday. 

What if I don't receive an 8-digit pairing code?

If you don't receive an 8 digit code when pairing your watch to the parent app, simply restart the watch and try again. If continue to experience issues, please contact our Support team for help!

Plans & Service Management
How do I manage my COSMO Mobile Membership plan and payment details?
You can reach out to our friendly Customer Support team any time for questions related to your plan. We can help you with plan management questions or concerns such as:
- Changing/updating your plan
- Plan renewal and billing
- Updating payment methods

Please contact our team via or call 877-215-4741 (M-F 9am-6pm EST)

Can I pause my COSMO service?

Unfortunately, you are not able to pause your service. We offer low-cost and flexible options for COSMO Mobile Membership plans starting at just $9.99/month (prepaid).

How do I cancel my COSMO Membership service plan? 

We’re sorry to see you go! You can easily submit a request for cancellation on our Cancellations Page or by emailing us at 

Please Note: Returning your COSMO watch to Amazon, Walmart or COSMO DOES NOT automatically cancel your service plan. You must contact COSMO to cancel your service plan.

When your service plan is canceled, you will receive confirmation of cancellation from COSMO.

What is COSMO’s refund policy?

COSMO offers a 15-Day Money-Back-Guarantee - so you can try out your new watch for over two weeks to make sure it’s the right fit for your family! The 15-Day period begins from the point of purchasing and activating your COSMO Membership plan*. In order to receive a refund, you must reach out to COSMO before the end of the 15 day period. Simply send us an email at or visit our Cancellation page.

*For customers who purchased a plan at the same time as a device via a special offer, the 15 day money back guarantee window begins at the point of device delivery.

What is COSMO’s return policy?

Purchased from COSMO’s website: In order to receive a full refund, you must contact COSMO within the 15-Day Money Back Guarantee period (see above FAQ). Outside of this widow we are unable to offer refunds, however you are able to return your device free of charge at any time. To request a return, simply reach out to our Support team at 

Purchased from Amazon or Walmart: You may request a return and refund of your device only based on Amazon’s/Walmart’s standard return policies. Please Note: In order to receive a full refund on your COSMO Mobile Membership plan & device, you must still contact COSMO within the 15-Day Money-Back-Guarantee period. While you may be able to return your device for a full refund for 30 days via Amazon’s/Walmart’s standard policies, please ensure you contact COSMO within our 15 day trial period in order to request a refund for your service plan.

What if I don’t want to continue my service at the end of my contract?

Please contact COSMO Support at least 7 days in advance of your plan renewal. Please note that if you request cancellation after your contract renewal date, we are unable to refund you the current month of service. Your plan will continue to bill as agreed to when you signed up until you submit a cancellation request.

Our team is here to help! If you have any questions or concerns about your account, please contact our team via or call 877-215-4741 (M-F 9am-6pm EST)