faq

ABOUT COSMO

COSMO Technologies is a Denver-based, venture-backed family tech company on a mission to bring families closer together with better solutions that keep kids safe and families connected. COSMO is an American company that designs and manufactures electronic devices and software from the ground up with kids and parents in mind. We’re dedicated to building a better future and giving families connection, safety, and peace of mind.

Today, there’s a growing crisis for families and kids when it comes to technology. From mental health, to childhood developmental, to explicit content, and cyberbullying, kids are being thrown in the deep end with addictive and manipulative devices and platforms. Parents and caregivers often simply need ways to stay connected with kids, but now “connection” comes with so much more. What’s the problem? Families don’t have the right step-by-step solutions to help kids grow and thrive in our digital world.

We believe that families need an entirely new kind of technology, built from the ground up and designed specifically for the unique mental and physical needs of kids and parents. That’s #BetterTech: a simpler, smarter, more thoughtful kind of technology that helps keep kids safe and families connected.

Yes, COSMO is venture-backed and completed a pre-seed fundraising round in 2021.

Yes! You can check out our reviews on Trustpilot as well as on Facebook. Also, COSMO’s JrTrack 2 4G Kids Smartwatch is ranked #1 for kids smartwatches by both Fatherly as well as Smartwatches.org

We’re thrilled that the story and mission of #bettertech for families is spreading! COSMO has been featured as a best product in Fatherly as well as Smartwatches.org. We’ve also been featured in New York Times Wirecutter, Denver 7, Into Tomorrow, Forbes, and more.

Yes! We love partnering with youth groups, organizations, churches, schools and more! To get in touch, visit our Join the Mission page and email us at partnerships@cosmotogether.com

Yes! We’re building an amazing team of passionate parents, advocates, educators, and more. Want to join us and help protect kids and keep families connected? Keep an eye on our Join the Mission page to learn more about our soon-to-come COSMO Advocates program and how you can earn income by spreading the word.

PRODUCTS & FEATURES

The JrTrack 2 is perfect for kids anywhere between the ages of 5-12. It’s the safer, smarter first device for staying connected and introducing your kids to tech as more families look for smartphone alternatives.

COSMO’s JrTrack 2 retails for just $49.99 and requires a monthly Membership (see Membership section below). COSMO’s JrTrack 2 is the lowest cost 4G kids wearable on the market with features like 4G nationwide calling, voice and pre-set text messaging, GPS tracking, custom safe zones, SOS mode, blocked stranger calls, and more!

The JrTrack 2 is equipped with everything kids and parents need, and nothing they don’t. That means unlimited 4G nationwide calling and messaging on T-Mobile's reliable network, pinpoint GPS tracking, custom safe zones and alerts, SOS mode, pedometer, and more! And importantly, the JrTrack 2 is protected against all unknown calls and messages, social media, and open internet browsing. Other JrTrack 2 Features include:

Front facing camera

Picture, video, and audio library

Calculator

Stopwatch and timer

Reminders

Class Mode (limits watch functionality to prevent distractions)

Pedometer & step goals

Fun watch background options

You bet! A COSMO Membership comes with full access to the Mission Control parent app which is available on any iOS (Apple) and Android devices. You can use the Mission Control app on the parent/caregiver phone to call & message your child’s watch, check their location with GPS tracking, set custom safezones, and more.

Yes it can! With a COSMO JrTrack 2 and a COSMO membership, your child gets their own phone number and unlimited calling to and from any approved contact. And you'll also have easy-to-customize preset text messages, emojis, and voice messaging available between your child and any approved guardian with the COSMO Mission Control app. With the JrTrack 2 you're always connected.

Yes! The JrTrack 2 is your child's cyber safety belt to help keep them safe and give them the right start with technology. First, COSMO’s proprietary software design auto blocks any unknown callers or messages. No social media, no internet browsing, and approved contacts only mean you can have peace of mind when your child has their JrTrack.

Plus, the JrTrack 2 and Mission Control parent app allow you to see your child's exact location in real time with GPS tracking, as well as set custom safe zones with alerts whenever they enter or leave. And with just the tap of a button, your child can activate SOS mode to alert you any time there's trouble. The JrTrack 2 is built to keep kids safe and give parents peace of mind.

Absolutely. Keeping kids safe is our #1 goal, which is why we ensure that only approved numbers can contact your child’s device via message or calling. Parents or caregivers can set approved guardians or contacts in the Mission Control parent app.

We’re building the world’s first and best kids starter phone that not only protects kids, but helps them build healthy habits as they grow. The COSMO StartPhone is the smarter start for kids and families. The Startphone is currently in development and the expected release will be in 2023. Learn more, stay up to date, and join the community here.

COSMO MEMBERSHIPS

COSMO memberships for the JrTrack 2 Kids Smartwatch range from $14.99 to $19.99 per month. Our plans offer families options for both month-to-month flexibility or more savings by pre-paying for 6 or 12 months at a time. A COSMO Membership is required to use a COSMO device. See our JrTrack 2 page for more details.

By becoming a COSMO member, you’ll receive access to all the features of the COSMO Mission Control app the the COSMO service - like 4G nationwide calling & messaging, GPS tracking, customizable safe zones, and more. All COSMO devices come with a worry-free 30 day money back guarantee and most COSMO memberships also come with device insurance for extra peace of mind.

Yes! You can purchase a COSMO device and try it for 30 days risk free! If you’re not completely satisfied just contact our team and we’ll give you a full refund (devices must be returned and be in good condition).

We’re sad to see you go! If you need to cancel your membership, simply contact our team via either of the below methods:

Visit our Contact page to send us a message (select “Service Plans” from the drop-down and note your intent to cancel)

Call our friendly customer service team any day from 9:00am - 6:00pm EST (877- 215-4741)

SUPPORT

Yes, the JrTrack 2 comes with a pre-installed SIM card powered by T-Mobile. You’ll receive service once you activate your COSMO Membership. See our Activate page for more details.

No, COSMO devices only support pre-installed SIMs and service through COSMO Memberships.

You can activate your JrTrack 2 device is just two easy steps: First, purchase a COSMO Membership plan, and second download the app and pair your device. To get started visit our Activate page.

The COSMO Mission Control app is available on both Apple iOS and Google Play.

If you are having any issues with your COSMO device or membership, start by visiting our Support Page. You’ll find lots of resources here to troubleshoot common issues. Start by searching our extensive support database. If you need further assistance, please feel free to reach out to our friendly customer support team via the form on the Support Page, or by giving our team a call.

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