JrTrack 2 is not waterproof, however it is IP67 water resistant. It's safe for light rain and handwashing, but don't take the watch swimming or in the shower.
Frequently asked questions
About COSMO
What is #BetterTech?
How can I get involved with COSMO?
We'd love for you to join our cause! We’re building an amazing team of passionate parents, advocates, educators, and more. Want to join us and help safely connect kids & families? Visit our Join the Mission page to learn more about our COSMO Advocates affiliate program and how you can earn income by spreading the word. We also love hearing from schools, churches, and other types of groups to explore partnerships of all kinds!
Has COSMO been covered in the news?
We’re thrilled that the story and mission of #bettertech for families is spreading! COSMO has been featured as a best product in Safewise, Fatherly, Smartwatches.org. We’ve also been featured in New York Times Wirecutter, Denver 7, Into Tomorrow, Forbes, and more.
Does COSMO have good reviews?
Yes! You can check out customer reviews on our Reviews Page and on Trustpilot! Also, COSMO’s JrTrack 2 Kids Smartwatch has been named a top kids smartwatch by Fatherly,Safewise, Smartwatches.org and others!
JrTrack
Is JrTrack waterproof?
JrTrack 2 is not waterproof, however it is IP67 water resistant. It's safe for light rain and handwashing, but don't take the watch swimming or in the shower.
How does JrTrack compare to other kids smartwatches?
What does JrTrack do?
What age is JrTrack for?
The JrTrack 2 smartwatch is perfect for kids between the ages of 5-12. It’s the safer, smarter first device for staying connected and introducing your kids to tech one step at a time.
Does JrTrack have social media, games, or internet?
Nope! JrTrack 2 has no games, no app store, no open internet, and definitely no social media. It's a kids perfect first device!
How many contacts can JrTrack hold?
JrTrack 2 can hold up to 10 parent-approved contacts. Parents can add two types of approved contacts:
- Contacts: Can only call the watch (no location tracking or texting)
- Guardians: Can call, text, and use GPS tracking (must download the Mission Control parent app)
Can JrTrack call 911?
Yes! JrTrack has the ability to call 911. You can turn this on and off in the settings of the device. To do this, open the JrTrack 2 settings app, then tap "Device". Next, scroll down until you see "Enable 911 Calling". A checked box will enable 911 calling in the phone app, and an unchecked box will disable it. Stay safe!
Can I change out the watch bands on JrTrack?
Yes! Swapping wrist band colors is a fun way to customize your JrTrack 2! To change the band, all you’ll need is a safety pin or paper clip and insert the tip in one of the small holes at the base of the watch/strap connection point. See our helpful how-to video for step by step instructions.
What is included in the box with JrTrack?
When you order a JrTrack 2 watch from COSMO, you’ll receive the following items included in the box:
- JrTrack 2 Smartwatch
- The watch band (this is automatically included based on the watch color option you select)
- Charging cable
- Quick Start instructions
- 2 free screen protectors
- 2 free stickers!
Can I use COSMO with my phone?
Memberships & Service
When do I purchase a COSMO Membership?
Why do I need a COSMO Membership to use my JrTrack watch?
How much does a Membership cost?
We have COSMO Membership plans to fit any family! All plans include unlimited talk, text, and data, plus FREE device insurance so you're always covered. COSMO offers three different standard types of plans for flexibility and savings:
- Monthly Membership: $19.99/month (monthly payments, 6-month minimum term)
- 1 Year Membership (prepay): $14.99/month ($179.88 upfront)
- 2 Year Membership (prepay: $9.99/month ($239.76 upfront)
Each new line requires a one-time low-cost $9.99 activation fee (compare at $25-$50 for most other carriers). And COSMO offer a 15 Day Money Back Guarantee so you can give it a try risk free!
Can I use JrTrack with other service providers like AT&T, Verizon, etc?
The COSMO JrTrack is a standalone phone with its own SIM card and phone number. You’ll purchase a COSMO Membership plan directly through COSMO to activate your watch’s SIM card. You are not able to add the watch to an existing phone plan with any provider (T-Mobile, AT&T, Verizon, etc.); each COSMO JrTrack requires its own unique Membership plan directly through COSMO.
You can purchase a COSMO plan and use the COSMO Mission Control app regardless of what phone (iPhone, Android, etc.) or service (AT&T, Verizon, T-Mobile, etc.) you have as a parent/guardian.
Do you have a money back guarantee?
Yes! We're confident you'll love your COSMO experience. If for any reason you aren't fully satisfied, you can return your JrTrack 2 within 15 days of purchasing your COSMO Membership plan for a full refund.
What is included in COSMO's Warranty & Device Insurance?
We get it - stuff happens (especially with kids!) That's why we include a 1 Year Manufacturer Warranty + Device Insurance standard in every COSMO Membership plan. Here's what you need to know:
Warranty & Extended Warranty: Our warranty keeps you covered for any manufacturer or device malfunction issues for 1 Year Standard. If you add our 2 Year Extended Warranty you can rest easy even longer!
Device Insurance: Cracked screen? Lost watch? No worries! COSMO has you covered with device insurance standard, covering things like a lost or broken device for up to one replacement watch per year with an active COSMO service Membership.
Visit our Support Page to contact our friendly Customer Service Team if you have questions or need help.
Is COSMO available outside the United States?
COSMO currently only serves customers in the United States. We hope to expand to other countries soon!
Will I have coverage with COSMO?
Does each JrTrack need it's own Membership/Service plan?
You’ll need an individual membership/service plan for each JrTrack watch. You can always select our pre-paid 1 Year or 2 Year Membership Plans for more savings! We also have a Refer a Friend program where you can receive 2 months FREE! Learn more here!
Support
How do I setup JrTrack?
Your JrTrack takes just a few simple steps to get set up. After you purchase and receive your watch in the mail, here’s what you’ll need to do:
- Open the box and visit COSMO’s Activate page to get started (watch our helpful tutorial video for step-by-step instructions!)
- Create a COSMO account and follow the steps to purchase a COSMO Membership plan to activate the watch’s SIM card (you’ll need to do this step first).
- Once you purchase your COSMO plan, you’ll receive an email with the watch’s phone number. Save this number to your phone and keep it handy for the next step.
- Download the COSMO: Mission Control app, available on iOS and Android.
- Follow the in-app steps to pair your watch (you’ll need the watch’s phone number and 15- digit IMEI number (on the back of the watch/side of the box) for this step
Once paired, you’re all set! You’ll set up one watch at a time, so go through the above steps for each individual watch you have. Feel free to reach out to our friendly support team for any questions!
How long does shipping take?
We offer two shipping options:
- Regular Shipping: Generally delivers in 5-8 days (FREE)
- Expedited Shipping: Generally delivers in 4-6 days ($9.99)
How can I reach support?
Reach support through our live chat in the bottom right corner! You can also reach us by email at support@cosmotogether.com or by phone at 877-215-4741 between 9am-6pm Eastern Time, Monday-Friday.
What if I don't receive an 8-digit pairing code?
If you don't receive an 8 digit code when pairing your watch to the parent app, simply restart the watch and try again. If continue to experience issues, please contact our Support team for help!
Plans & Service Management
Can I pause my COSMO service?
How do I cancel my COSMO Membership service plan?
We’re sorry to see you go! You can easily submit a request for cancellation on our Cancellations Page or by emailing us at support@cosmotogther.com.
Please Note: Returning your COSMO watch to Amazon, Walmart or COSMO DOES NOT automatically cancel your service plan. You must contact COSMO to cancel your service plan.
When your service plan is canceled, you will receive confirmation of cancellation from COSMO.
What is COSMO’s refund policy?
COSMO offers a 15-Day Money-Back-Guarantee - so you can try out your new watch for over two weeks to make sure it’s the right fit for your family! The 15-Day period begins from the point of purchasing and activating your COSMO Membership plan*. In order to receive a refund, you must reach out to COSMO before the end of the 15 day period. Simply send us an email at support@cosmotogether.com or visit our Cancellation page.
*For customers who purchased a plan at the same time as a device via a special offer, the 15 day money back guarantee window begins at the point of device delivery.
What is COSMO’s return policy?
Purchased from COSMO’s website: In order to receive a full refund, you must contact COSMO within the 15-Day Money Back Guarantee period (see above FAQ). Outside of this widow we are unable to offer refunds, however you are able to return your device free of charge at any time. To request a return, simply reach out to our Support team at support@cosmotogether.com.
Purchased from Amazon or Walmart: You may request a return and refund of your device only based on Amazon’s/Walmart’s standard return policies. Please Note: In order to receive a full refund on your COSMO Mobile Membership plan & device, you must still contact COSMO within the 15-Day Money-Back-Guarantee period. While you may be able to return your device for a full refund for 30 days via Amazon’s/Walmart’s standard policies, please ensure you contact COSMO within our 15 day trial period in order to request a refund for your service plan.
What if I don’t want to continue my service at the end of my contract?
Please contact COSMO Support at least 7 days in advance of your plan renewal. Please note that if you request cancellation after your contract renewal date, we are unable to refund you the current month of service. Your plan will continue to bill as agreed to when you signed up until you submit a cancellation request.
Our team is here to help! If you have any questions or concerns about your account, please contact our team via support@cosmotogether.com or call 877-215-4741 (M-F 9am-6pm EST)