Frequently asked questions

JrTrack 2

Is JrTrack 2 waterproof? 

JrTrack 2 is not waterproof, however it is IP67 water resistant. It's safe for light rain and handwashing, but don't take the watch swimming or in the shower. 

What does JrTrack 2 do? 

JrTrack 2 is a stand-alone phone with it's own phone number! It can call, text, send photos and videos. It also has a GPS Tracker built in, so you can view their location anytime with the accompanying parent app. It's also got a calculator, step counter, and a timer!

What age is JrTrack 2 for? 

JrTrack 2 is best for ages 5-12. That's not a hard and fast rule, but just what we find works best. It's up to you and your child!

Does JrTrack 2 have social media, games, or internet?

Nope! JrTrack 2 has no games, no app store, no open internet, and definitely no social media. It's a kids perfect first device! 

How many contacts can JrTrack 2 hold?

JrTrack 2 can hold up to 10 contacts.

Can JrTrack 2 call 911? 

Yes! JrTrack 2 has the ability to call 911. You can turn this on and off in the settings of the device. To do this, open the JrTrack 2 settings app, then tap "Device". Next, scroll down until you see "Enable 911 Calling". A checked box will enable 911 calling in the phone app, and an unchecked box will disable it. Stay safe!

Can I change out the watch bands on JrTrack 2?

Yes! Swapping wrist band colors is a fun way to customize your JrTrack 2! To change the band, all you’ll need is a safety pin or paper clip and insert the tip in one of the small holes at the base of the watch/strap connection point. See our helpful how-to video for step by step instructions.


What is included in the box with JrTrack 2?

When you order a JrTrack 2 watch from COSMO, you’ll receive the following items included in the box:

- JrTrack 2 Smartwatch

- The watch band (this is automatically included based on the watch color option you select)

- Charging cable

- Quick Start instructions

- 2 free screen protectors

- 2 free stickers!


Memberships & Service

When do I purchase a COSMO Membership?

You'll need JrTrack 2 in-hand to purchase a Membership. Once you've got your watch, simply head to our Activate page in the main menu of our website and follow the steps to get your watch set up! After you've purchased a Membership, you can download the parent app to pair with JrTrack 2. 

How much does a Membership cost? 

We have options to fit the needs of your family! You can pay Monthly for $19.99/month, or get better savings by pre-paying for 6 months or 1 year. A 6 Membership plan is the equivalent of $16.99/month (101.94 upfront) and the Annual Membership Plan is the equivalent of $14.99/month ($179.88 upfront). 

Do you have a money back guarantee?

Yes! You can return your JrTrack 2 within 30 days for a full refund on the watch and the Membership plan if you're not happy with it. We'll even send you the return shipping label!

What is included in Device Insurance?

Every COSMO Membership plan comes with device insurance standard. This gets you one device replacement per year, per membership for a broken device, broken strap, water damage, cracked screen, etc. 

Is COSMO available outside the United States?

COSMO currently only serves the United States, and JrTrack 2 does not work in any other country. We hope to expand to other countries soon!

What network does JrTrack 2 work with?

JrTrack 2 operates on T-mobile's network. However, you purchase the Membership plan directly through COSMO, so its totally independent of any other service provider you have for your own phone. 

Can I use JrTrack 2 with other service providers like AT&T, Verizon, etc?

The COSMO JrTrack is a standalone phone with its own SIM card and phone number. You’ll purchase a COSMO Membership plan directly through COSMO to activate your watch’s SIM card. You are not able to add the watch to an existing phone plan with any provider (T-Mobile, AT&T, Verizon, etc.); each COSMO JrTrack requires its own unique Membership plan.


You can purchase a COSMO plan and use the COSMO Mission Control app regardless of what phone (iPhone, Android, etc.) or service (AT&T, Verizon, T-Mobile, etc.) you have as a parent/guardian. With a JrTrack, COSMO Membership, and Mission control app, anyone has access to all the powerful COSMO features for staying in touch.


Does each JrTrack 2 need it's own Membership/Service plan?

You’ll need an individual membership/service plan for each JrTrack watch. You can always select our 6-Month or Annual Memberships for more savings! We also have a Refer a Friend program where you can receive 2 months FREE on Monthly plans, and get 2 months refunded on prepaid plans! Learn more here!



Support

How do I setup JrTrack 2?

Your JrTrack takes just a few simple steps to get set up. After you purchase and receive your watch in the mail, here’s what you’ll need to do:

- Open the box and visit COSMO’s Activate page to get started.

- Create a COSMO account and follow the steps to purchase a COSMO Membership plan to activate the watch’s SIM card (you’ll need to do this step first).

- Once you purchase your COSMO plan, you’ll receive an email with the watch’s phone number. Save this number to your phone and keep it handy for the next step.

- Download the COSMO: Mission Control app, available on iOS and Android.

- Pair your newly activated JrTrack watch with the Mission Control app by going to Menu > My Devices > and tapping “+” to add a new device in the app.

- Follow the in-app steps to pair your watch (you’ll need the watch’s phone number and 15- digit IMEI number (on the back of the watch/side of the box) for this step


Once paired, you’re all set!

You’ll set up one watch at a time, so go through the above steps for each individual watch you have. Feel free to reach out to our friendly support team for any questions!


How long does shipping take?

We offer two shipping options:

Regular Shipping: Generally delivers in 5-8 days (FREE)

Expedited Shipping: Generally delivers in 4-6 days ($9.99)

How can I reach support? 

If you need help with anything, please reach out to our support team by email at support@cosmotogether.com or by phone at 877-215-4741 between 9am-6pm Eastern Time, Monday-Friday. 

About COSMO
What is COSMO?

COSMO is a family-tech company that's committed to giving families better options when it comes to technology. Founded in 2020, we've already helped over 10,000 families give their kids a safer introduction to tech!

What is #BetterTech?

There's tech, and then there's #BetterTech. Big tech has put it's own goals and profits over the health and wellbeing of it's users, and we believe that children deserve better. That's why we created #BetterTech!

How can I get involved with COSMO?

We'd love for you to join our cause! To get involved head over to our Join the Mission page where you can become an affiliate, refer a friend, or reach out to us for a partnership!

Has COSMO been covered in the news? 

Yes! Thanks to our inspiring mission, we've been fortunate to be covered by Forbes, the New York Times, Fox, Fatherly, Parent Map, Denver 7 and more! 

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