Easier than ever
Settings, contacts, routines, and history - everything parents need in one simply to manage spot.
FOR EVERY COSMO FAMILY
FOR EVERY COSMO FAMILY
How to update to the new Cosmo App
The future of family connection is here! Meet the next chapter of Cosmo with our brand new app built from the ground up for how you do family. Discover what's new below and get started updating your JrTrack 5 to come along.
What’s New
COMING SOON
Intelligent Routines with School-Fi
Get ready for a first-ever feature to make school focus easier than ever!
ALL NEW
Routines for the whole day
Set device restrictions by time, place, or both. Quiet hours at school, screen limits at dinner. (similar to Focus mode and SafeZones)
Parents and guardians
Invite a co-parent or caregiver so they can help manage and stay in the loop.
BEFORE YOU BEGIN
What you need to know
Watch for an email from Cosmo. We'll let you know when your account is eligible to move to the new app.
Your subscription won’t change!
Your Cosmo Mobile membership stays with you when you move to the new app! No changes are required to keep service going on your watch and your phone number will remain the same.
What you may want to save
In order to move to our new app, your watch will need an update that resets the device. Read below for what you may want to save or make note of.
Connection
Photos and videos
Send the photos and videos from the watch to yourself via text message.
Location
Text message history
Your existing text message history will be erased during the update. Text messaging will continue to work normally in the new Cosmo app.
For kids
Call history
Your past call history will not carry over to the new Cosmo app. While your call history will be cleared, you'll still be able to make and receive calls as usual after moving to the new app.
Location
Alarms
Any alarms set from the watch (or parent app) will need to be re-added.
For kids
Settings
You'll need to re-create settings in the new app for approved contacts, Focus modes and SafeZones (now Routines), and preset messages. Be sure to note these so you can quickly and easily set them up in the new app!
Step by step
How to update.
Six short steps. Have your watch nearby. We'll guide you the rest of the way.
1
Transfer your photos/videos and make note of your settings.
Photos, messages, alarms, contacts, Focus, SafeZones, and settings will not carry over automatically.
2
Update your watch software
Make sure the JrTrack 5 is charged and connected to Wi-Fi to avoid any interruptions.
3
Download the new Cosmo app
Get it from the App Store or Google Play. Search “Cosmo: Family Connection”.
4
Create your Cosmo account
Follow the steps in the new Cosmo app to connect your watch. Your watch will be automatically unpair from the Mission Control app and paired with the new Cosmo app.
5
Pair your watch in the new Cosmo app
Photos, messages, alarms, contacts, SafeZones, and settings will not carry over automatically.
6
Re-add Contacts, Alarms and set up Routines
Anyone you'd like the watch to call or text, plus the places that matter most.
Common Questions
What parents ask first
The update is optional for now, but strongly recommended. The new Cosmo app includes significant improvements including Routines, a redesigned parent experience, and the foundation for everything we are building next. The Mission Control app will continue to work for existing customers in the near term, but support will be phased out. We'll communicate that timeline well in advance.
During the update process, the watch will temporarily go offline — typically for a few minutes. Once the update is complete and you have set up your new profile in the Cosmo app, the watch will reconnect and resume normal operation. We recommend starting the migration when your child doesn’t need immediate access to the watch.
The new Cosmo app is built on a completely different platform, it is not an update to the old app, it is an entirely new system. Think of it like switching to a new phone: your old data does not automatically come with it. A fresh start also means a faster, more stable, and more secure experience going forward.
The following will not transfer: photos and videos, messages and call history, your contacts list, Safe Zones, Focus Time/Routine schedules, watch settings (wallpaper, ringtones, etc.), activity/step history, and alarms. We recommend saving or screenshotting anything important before you begin.
Open the Cosmo app and navigate to your child’s message history. Tap on any photo to open it, then use your phone’s share or save option to download it to your camera roll or forward it to yourself via text.. Repeat for each photo you want to keep before starting the migration.
The device update takes a few minutes. Setting up your new profile -- re-entering contacts, setting up Routines, etc. -- takes approximately 10 minutes. Budget about 15 minutes total for a smooth experience.
You can migrate one or multiple devices at once. You will select which devices to update in the parent portal flow. Each device gets its own fresh setup in the new app.
Yes, contacts will need to be re-added in the new Cosmo app. We recommend taking a picture or screenshot of your current contacts list before migrating. The new contact setup flow is quick and straightforward.
No. Your Cosmo Membership continues uninterrupted through the update. You will not lose any service or be charged again.
Our support team is here to help. Contact us at support@cosmotogether.com.
Once you have updated to the new Cosmo app and the device has been reset, reverting to Mission Control is not possible. This is why we strongly recommend saving your photos, contacts, and settings before you begin. If you have questions or concerns before migrating, contact our support team at support@cosmotogether.com — we’re happy to walk you through it.
Once you have migrated, your Mission Control account will no longer be linked to that device. Your new Cosmo app account becomes the active parent account going forward. Your Cosmo Membership continues uninterrupted — nothing changes on the billing side.
