User Guide
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Setup
In the box
JrTrack comes with the following items in the box:
- JrTrack 5 Smart Watch
- Charging Clip
- Wall adapter
- Extra velcro band
- Screen covers
- Quickstart guide
- Stickers!
Get to know JrTrack
JrTrack 5 comes with an eSIM card, so there is no physical SIM slot. The On/Off button is on the right side, and the charging port is on the back.
To go back, swipe right from the left edge of the screen.
Activate a Cosmo Plan
Click below to activate a Cosmo Mobile dataplan.
Scan your IMEI
Tap "Scan Now" to open the QR camera and scan the QR code on the back of your watch. If you're on desktop, simply type in the 15 digit code.
You can't use the normal camera app on your phone for this QR scan, you must use the scanner that opens after you tap "Scan Now".
Pick a plan
Choose the Membership plan that's right for your family. Longer term plans have more savings, while monthly offers the most flexibility!
All plans come with unlimited talk, text, and data, full access to the parent app, and are included in our 30-day money back guarantee.
Add Cosmo Care
Protect your watch! We’ll replace any JrTrack broken due to damage, water, theft, loss, or whatever your kids throw at it. Free replacement & starting at $2.99/month.
Add-ons
Why not grab some accessories? Whether you want to protect your watch or match your style, now's your chance.
Review your order
Check to make sure you're happy with your chosen plan and add-ons. Scroll down to continue to checkout after you've agreed to the terms and conditions.
Wait for activation
Once your watch is activated, we'll send you an email with your new JrTrack phone number and another email with confirmation of your purchase. This typically takes a few minutes.
In the meantime, you can get ahead by downloading the COSMO: Mission Control app.
Check your email
Here's your new JrTrack phone number! Go ahead and add it to your contacts and then proceed to download the Cosmo: Mission Control App in the next step.
Mission Control Parent app
The Mission Control app is how you interact with and control JrTrack. Use this app to approve contacts, check the GPS, set SafeZones, and more. Tap or scan below to download on iOS or Android.
Sign up
In the app, create an account or sign in if you already have one.
Add your info
Add a profile photo for yourself. This will appear on your child's watch when you call!
Enter your phone number here, not the watch's number.
Confirm your email
Check your inbox for a confirmation email. Open it and tap the "Confirm Email" button.
Add a device
Tap the "Add a device" button.
Your child's profile
Add their name, birthday, and your favorite photo of your child! Tap "Next" to open the pairing scanner.
Turn on your JrTrack
Press and hold the On/Off button on for two seconds to turn the watch on.
If the watch doesn't turn on, it likely needs to be charged. Charge the watch for a few hours and then try again. It may need to update after turning on.
Open pairing mode
Once your watch has connected to the internet and completed any updates, tap the "Continue to pair" button.
Scan the QR code
Scan the QR code onscreen with the pairing scanner you opened after creating your child's profile.
Enter the code
Enter the 8-digit code displayed on the watch into the parent app, then tap "Next"
Troubleshooting
TroubleshootingIf the 8 digit code does not appear, hold down the On/Off button for 3 seconds and tap restart. Then try pairing again.
Add to contacts
You're all set! It may take up to 24 hours for data to be fully activated.
Make a test call
Place a test call to ensure everything is working properly. If not, please reach out to our support team at 877-215-4741 or support@cosmotogether.com
Setup Wi-Fi
If you'd like to, you can set up Wifi now. You can always do this later.
Take a tour
Quickly learn how to operate the watch, activate SOS mode, and see your apps.
Pick your background
Snap your own photo or choose from dozens of our fun background options to make JrTrack yours.
Now you're done! Continue below to learn how to use the parent app & watch.
Parent app
Main Menu
Tap the three lines icon in the upper left corner to access the main menu.
The main menu is your starting point to access all of the main features of the Cosmo: Mission Control app.
Data & Settings menu
To access the data and settings menu for your watch, tap the gray gears icon found in the status bar above the map.
This is the Data and settings menu for the selected device. Here you can:
- Check location & call history
- Customize pre-set messages
- Edit your child's profile
- Adjust location settings
- Find my watch alarm
Location Settings
Here you can set how often location is updated and when the tracking period is active.
Pro Tip
Pro TipMore frequent location tracking will drain the battery faster. To maximize battery life, consider reducing tracking frequency.
Select "All contacts" from the main menu.
Tap the "plus" button in the bottom right corner.
Select permission type
There are two types of contacts. Simply add their info and toggle which permission type you want them to have. Tap "Save" when finished.
Contacts don't need to accept an invite. Once you've added them, they're are able to call and text JrTrack and vise versa.
To add a Guardian, you'll need to send an invite. Under account type, select Guardian. Add the Guardian's name, phone number, and email.
Guardian Invite
In the Guardian's inbox, look for an email from no-reply@cosmotogether.com.
Follow the instructions in the email by having the Guardian download the COSMO: Mission Control app, and create an account.
Accept the invite
Once the Guardian has downloaded the app and created an account, they'll need to go to "My Devices" an then tap 'Confirm' to accept the invitation. Now they're set up! They can call, text, and check location.
You cannot grant individual permissions to guardians. They can access location, call, and text. While you can not turn off just one of those items, you can always remove a guardian's access.
True Texting
JrTrack 5 allows you to text JrTrack via SMS from your phone's standard texting app. You can send texts, photos, videos or audio!
Group Texting
JrTrack 5 can be added to group text up to 8 members if everyone in the group has been added as an approved contact or guardian in the parent app.
Preset messages
Pre-set messages are loaded on JrTrack for quick replies that can be sent from the watch in just a tap.
In the data and settings menu, tap Preset messages.
You can edit or delete any of the preset messages, as well as add your own by tapping the blue plus button.
International Texting
Texting is supported in Canada as well as the U.S. However, international texting only works when both the sending and receiving device are currently in the same country. (ie. both devices are in Canada, both watches are in the U.S.) Texting is not currently supported in Mexico.
Voice to text
Tap the microphone icon in the message field, and start speaking. Tap the square to stop recording, and JrTrack will transcribe a text you can send with a tap.
Select "SafeZones" from the main menu.
Tap the "plus" button in the bottom right corner.
Set the Zone:Long-press in the center of exactly where you'd like the SafeZone to be on the map or search an address.
Name your SafeZone: Type whatever descriptive name you like!
Set radius: Adjust the size/radius of the SafeZone using the slider.
Select device: Choose which device(s) you'd like to be included in the SafeZone, and tap the "Save" button.
Check Location
Tap on the icon of the watch you'd like to track. This will refresh the location.
Pro Tip
Turning on Wi-Fi on the watch helps increase location accuracy when the watch is indoors.
Active Tracking
Tap "Start Tracking" to bring HaloGPS to it's full power! Location will update every 5-10 seconds for 15 minutes or until the app is closed. Keep in mind, frequent use of this feature will drain the battery more quickly.
Location History
In the device Data & settings menu, tap on Location history.
This map shows timestamped locations of the watch. You can go back further in time by tapping the calendar and selecting new dates.
Overview
In Focus mode, the watch functions are all disabled except for the time, SOS mode, emergency calling, and communication to guardians only. This is designed to reduce distractions during times when you don't want your child to be focused on the watch.
Open Activity center
In the Main menu, tap Activity center. Here you have the option to Set Alarms, Focus mode or view the Step Counter.In this case, tap Focus mode. Then tap the blue plus button to add a school mode time.
Set the hours
Name the distraction-free time and set the hours, and days of the week for it to be active. Tap Save when done.
In Focus mode, the watch limits communication to guardians only, as well as 9-1-1 if you have it enabled.
Contact Guardians while in Focus mode
JrTrack can communicate via talk and text with Guardians while in Focus mode. They cannot communicate with Contacts.
To do this, simply swipe right from the home screen of the watch to see who you're able to contact. If you don't want your child to be able to contact this person during Focus mode, simply delete them as a guardian and re-add them as a contact.
Lockdown mode
You can also turn any Focus mode window into Lockdown mode. Enabling this will prevent the watch from being able to message anyone, even the primary account holder.
Open Activity center
In the Main menu, tap Activity center. Here you have the option to Set Alarms, Focus mode or view the Step Counter.In this case, tap Step Counter.
Set a step goal
This screen displays estimated calorie burn and step count for the day, week, & month. Tap the Plus button to set a step goal!
Open Activity center
In the Main menu, tap Activity center. Here you have the option to Set Alarms, Focus mode or view the Step Counter.In this case, tap Alarms. Then tap the blue plus button to add an alarm.
Set the time and name of the alarm, and select the days of the week for it to be active.
Find my watch will play a loud alarm from the watch for 30 seconds, allowing you to listen and find the watch if it's nearby.
To activate this feature, start from the map screen. Tap on the icon of the watch you'd like to find, then tap the grey gears icon in the top right to open the Data and settings menu.
Tap on "Find my watch" at the bottom of the screen.
Confirm that you would like to play the alarm. This will still play a sound even if your watch is muted, however it will not play the alarm is School mode is on. You will need to disable School mode first if you want to play the alarm.
While the alarm is ringing, the "Find my watch" button will be disabled. You can tap the button play the alarm again after the alarm finishes in 30 seconds.
Parent Portal
You're in control
Our new parent portal allows you to download to manage your plan & see everything in one place. You can access it from your browser, or via the main menu of the parent app.
Verify your email
Enter the six-digit verification code sent to your inbox.
View your plans
Once you've logged in, click "Plans" from the home screen. Here you can see:
- Active plans
- Payment info
- Next bill date
- IMEI number
Manage your plan
You can also update your billing info or cancel your plan.
Explore new apps
Back on the home screen, click on the name of your device under the "App Station" section. Here you can see all available apps, as well as apps that are already installed.
Note
Music apps only allow playback over Wi-Fi. Listening to music via Spotify, Spotify Kids or iHeartRadio over cellular does not work.
Download an app!
Ensure your watch is connected to Wi-Fi, and then you can tap "Download" on any app to put it on your child's device. Apps can be uninstalled from your portal anytime, and will remain on the watch even if it is unpaired from your parent app.
Set time limits
You can decide how much time each day you want to allow for each app. Once time is up, the app will be locked until the next calendar day.
View App Usage
The new dashboard allows you to see much more information about your child's JrTrack. See their app usage for the day or week.
Check general stats
You can also see how many calls they've made, how many calls were blocked from unknown numbers, review all messages, and see steps!
Watch
Default Watch Apps
JrTrack has four pages of apps, with four apps per page. Swipe left and right to navigate between the pages.
Gesture Navigation
When in an app, swipe from the left edge of the screen to go back, or use the back button on the side of the watch.
Calls
An incoming call allows you to accept or deny the call with the red and green buttons, respectively.
In an active call, you can tap the speaker button in the top right to adjust the volume.
Contacts & call history
You can access your contacts list by tapping the green phone icon from the first page of apps. Tap on a contact to call them.
To view call history, scroll to the bottom of your contacts and top on call history.
Choose a contact
To open messages, tap the blue message icon from the first page of apps. From here, you can select any contact or guardian you'd like to message.
Send a text
If you selected text, you can choose to type out a message on the keyboard, send an emoji, or send one of the preset messages that can be customized from the parent app.
Camera
On the watch, scroll to Camera on the first page of apps. Tap the white shutter button in the center screen to take a photo. To take a video, this is in a separate app on the second page of apps.
To review your photos, tap the album in the bottom right.
Watch-set alarms
You can now set alarms from the watch in addition to any alarms set from the parent app.
To set an alarm from the watch, swipe to the yellow alarm app on the second page apps. Open it and tap "New alarm".
Any alarms set from the parent app will appear with a gold star next to them. Kid's can't edit alarms set from the parent app.
Set the details
Now you can name the alarm, set the time it should go off, and set a repeat schedule. Tap the blue check mark to save it!
Add a buddy
The Add a Buddy feature makes it easy for kids who each have a JrTrack to add each other as approved contacts by requesting approval from each other's parents!
To do this, ensure that both watches are in close proximity and Bluetooth is enabled. Then, swipe to the purple Add a Buddy app on the last page of apps.
Find & pair
Open the app, and it will begin searching for nearby devices.
Confirm your buddy
Once both devices have found each other, tap the check mark.
Find & pair
Now the request has been sent to both kid's respective Cosmo parent app, where the app admin can approve or deny the request. Both requests must be approved in order for the watches to be added. Once approved, the watches will be able to call and text each other!
Make JrTrack yours
On the watch, scroll to paintbrush icon on the first page of apps. Here you can set different styles of watch face, or change your background. You can choose from your own photos, or pick one of our fun pre-loaded backgrounds!
Update
Open the settings app by swiping to the third page of apps and tapping the grey gears icon. This will open the main settings menu. At the top, you will see option titled, "Update". If a red dot is present, you have an update available. If not, your watch is up to date.
Connect to Wi-Fi
From the main settings menu, tap the Wifi option. Toggle Wi-Fi on or off with the switch at the top of the screen.When toggled on, you'll see all available networks. Tap any network to connect to it. If it is password protected, the keyboard will appear to allow password entry.
Bluetooth
Bluetooth is the third option down on the watch settings menu. Once you've opened the Bluetooth menu, you can select which nearby devices to connect to.
Bluetooth can also be accessed from the Quick settings menu by long pressing the power button.
Note
Bluetooth does not currently support phone calls through connected devices, it is only available for music.
Device Settings
Device settings is the fourth option down in the main settings menu on the watch. Here you can customize lots of different features.
Display: In the display menu, you can adjust brightness, font size, screen timeout, and charging display settings.
Sound & Vibration: In the Sound and vibration menu, you can change your ringtone, adjust volume, and toggle vibration for notifications.
Time: Here you can adjust the time zone and toggle 24h time.
Call options: Here you can toggle 911 or switch call settings.
Text options: Here you can toggle the transcribe voice notes feature and toggle Wireless Emergency Alerts (WEA).
Gestures: Here you can toggle gestures on and off (Left swipe to go back)
Storage management: Here you can delete content on the watch that may be taking up excess storage, like photos & videos.
Location Settings: Here you can adjust GPS timeout settings between 3 or 5 minutes.
Quick settings
Long press the power button to open the quick settings menu.
Here you can make quick adjustments to settings Wi-Fi, Bluetooth, brightness, volume , toggle mute, flashlight, device check-in, main settings, power off, and restart.
Simply tap the +/- on the brightness and volume to adjust. Swipe up to see the rest of the quick settings options.
When Wi-Fi or Bluetooth are green, this means they are enabled. Grey is disabled.
For Mute, Red means the watch is muted, and grey means volume is on.
Emergency Calling
911 is disabled by default. You can turn 911 on or off in the watch settings. Go to Settings > Device Settings. Scroll down to "Call Options" and tap on it. Here you can enable or disable the 911 function.
When 911 is enabled, it will appear as an option in the phone app. Once pressed, you'll need to tap "call the police" again to confirm. A 5 second countdown will begin and then 911 will be called.
SOS notifies the admin of the Mission Control app and all Guardians of the SOS status. It does not call 911 or emergency services.
To activate SOS mode on the watch, hold the power button for 5 seconds. A silent 15 second countdown will begin to prevent accidental activations. Once active, live tracking of the watch will begin, updating location every 10 seconds for 15 minutes.
Calling the watch while SOS is active will automatically be picked up by the watch without ringing. You'll be able to hear
what's going on through the call but your voice will be silent, unless your child adjusts the volume on the watch.
