Why a Limited Voluntary Replacement Program?

We have identified a non-safety-related component in a limited number of JrTrack 4 watches that may malfunction and cause watches to become non-functional. This applies only to a small subset of JrTrack 4 devices; While most customers will experience no impact at all, we are taking immediate action to make sure our COSMO families get the support they need.

• Please know that there are no safety concerns whatsoever with this component.
• If a malfunction occurs, customers will experience their device being frozen or stuck on a screen after restart or update, most commonly a white COSMO logo screen.
• To see an example of a "stuck" device, please click here.

How does the voluntary replacement program work?

We are offering any affected customers with this subset of devices a free, no-hassle replacement, no questions asked. This includes a full service transfer for your line at no cost to you. Even if your device has not experienced any issue, you're eligible to proactively receive a replacement on eligible devices if you choose.

Next Steps: See if your device is eligible

To learn if your JrTrack 4 watch is eligible for the voluntary replacement program, please enter your watch's 15-digit identification number below. This number is located on the sticker on the side of the box as well as the back of the watch.