Everything you need to set up the watch, get it on their wrist, and run it day to day. Search it, skim it, or work straight through.
Mostly waiting for the watch to charge. Do it somewhere with Wi-Fi.
Check everything is there before you start.
Charge the watch fully before you start setup. Attach the charging clip to the back of the watch and plug in the wall adapter. A charging indicator appears on screen. A full charge takes about 90 minutes.
Press and hold the On/Off button on the right side for 2 seconds until the screen lights up.
The first startup takes a few minutes while the watch finishes setup, installs updates, and connects to the Cosmo network. That is normal, let it run.
The Cosmo app is how you see your child’s location, manage who can reach them, set Routines, and change settings. Search for Cosmo: Family Connection.
Their profile becomes the hub for every setting on the watch. See what lives inside it.
Once paired, call the watch to confirm everything works. If the call does not connect, contact Cosmo Support at 877-215-4741 or support@cosmotogether.com.
Wi-Fi improves location accuracy indoors, and it is required for app downloads and music streaming. Worth doing at home before they wear it out.
Your control center. Available on iOS and Android.
Three tabs along the bottom, and one screen per child.
Tap a child in Controls to open their profile. This is the screen you will use most. It holds their watch, their Routines, everyone allowed to contact them, and every feature you can turn on or off.
Scroll down the same screen for Alarms, App Station, Fitness, Location tracking, Preset messages and Safety features, then call and location history at the bottom.
Activity is a chronological feed of device and account events, so you can catch up without opening anything else.
Guardians get their own login and their own copy of the app. Good for a second parent, a grandparent, or a nanny.
Once accepted, a guardian can:
Only people you approve can reach the watch. Unknown numbers never get through.
The contact appears on the watch immediately.
Buddies let two kids add each other from their own watches. Both parents still have the final say.
Removing a buddy works the same way as removing any contact.
They disappear from the app and the watch immediately.
Where they are, how often it refreshes, and how to see where they have been.
Your child’s current location shows as a pin on the Home map. Tap the pin to start Live Tracking. Every location reading is saved to Location history, which you reach from their profile.
You decide how often the watch reports its location. The default is every 30 minutes, between 7am and 7pm in the watch’s own timezone.
Live Tracking runs HaloGPS at full power, refreshing every 5 to 10 seconds for up to 15 minutes.
A timestamped trail of where the watch has been.
Rules that fire on their own, based on where your child is and what time it is.
Routines are location and time based rules that change what the watch can do, automatically. Instead of turning settings on and off by hand, you set them once and Cosmo handles the rest.
The most useful one is the School Routine. It puts the watch into a focused, distraction-free mode the moment your child arrives on campus, and releases it when they leave.
When the Routine ends, the watch returns to normal on its own. Children cannot switch a Routine off. Only the primary parent and guardians can change or disable one.
Beyond school, you can build your own location and time based Routines. A common one is being notified when your child gets home from school, or leaves a friend’s house.
Real phone number, real SMS, and a walled garden around it.
Your child can only call, and be called by, approved contacts and guardians. Unknown numbers cannot reach the watch at all.
The JrTrack 5 SE has a real phone number and sends real SMS. Your child can send and receive texts, photos, voice memos and video with approved contacts, straight from your normal messaging app.
Preset messages are how younger kids reply without typing. They ship with a starter set, and you can edit, remove or add your own from the Cosmo app.
The watch can join a group text of up to 8 people, as long as everyone in the group is already an approved contact or guardian.
Full message history lives in the Parent Portal, not in the Cosmo app. Log in there to read conversations.
Kids can stream Spotify, Spotify Kids and iHeartRadio on the watch. Music works over Wi-Fi only, it will not stream over cellular.
You install the apps. Your child cannot add anything themselves.
The app appears on the watch once it finishes downloading.
Once the allowance runs out, the app locks until the next calendar day.
Alarms you set appear on the watch with a gold star. Your child cannot edit or delete them.
Worth reading before you need it, and worth walking your child through once.
SOS sends an immediate silent alert to the primary parent and every guardian, and starts Live Tracking on its own.
How your child starts it
What you receive
Turning it off
Only the primary parent can end SOS. Open the Cosmo app, tap the SOS notification or go to the watch controls screen, and tap Turn Off SOS.
911 calling is off by default. When you turn it on, your child can call emergency services from the watch, behind a double confirmation and a 5-second countdown so it cannot be triggered by accident.
To turn it on
What your child sees, and the settings living behind it.
The watch’s apps are spread across several pages. Swipe left and right to move between them.
Anything you install from App Station is added to these pages.
Inside an app, swipe in from the left edge of the screen to go back, or press the button on the side of the watch. On the home screen, swipe left and right to move between app pages.
Long press the side button at any time to open Quick Settings.
The Camera app is on the first page. Tap the white shutter button to take a photo. Video is a separate app on the second page.
Everything your child shoots lands in Gallery, sorted into Photos and Videos.
Tap the paintbrush icon on the first app page. Your child can pick a pre-loaded background or use one of their own photos, and personalize the watch face, ringtone and wallpaper.
Long press the On/Off button to open Quick Settings. From there you can change Wi-Fi, Bluetooth, brightness, volume, mute, the flashlight, and restart the watch.
Swipe to the third app page and tap the grey Settings icon.
Open Settings on the watch and tap Update at the top. A red dot means an update is waiting. Keep the watch charged and on Wi-Fi while it installs.
Anything to do with money lives in the Parent Portal, not the app.
For billing, plan management and advanced account settings, go to parent.cosmotogether.com, or tap My parent portal in the Cosmo app under Controls.
Billing updates and cancellations are handled in the Parent Portal under Plans. If you need a hand, email support@cosmotogether.com.
Cosmo Care adds device protection to your Cosmo membership.
Upgrade eligibility varies by membership and Cosmo Care plan. Review the current Cosmo Care terms for complete coverage and upgrade details.
Cosmo offers a 30-day money-back guarantee. Eligibility, nonrefundable fees, device-return requirements, and other conditions may apply. Contact support@cosmotogether.com within the applicable 30-day window and review the current Returns & Cancellations policy for details.
Support is available Monday–Friday, 6:00 a.m.–6:00 p.m. Eastern. Have the watch nearby when you get in touch, it makes everything faster.
You got this. 🎒
